Specialist - Customer Care - Collections 4A

Specialist - Customer Care - Collections

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

We are inviting applications for the role of Credit Collections Executive

We are seeking a proactive and customer-focused Credit Collections Executive to manage collections and respond to customer queries. The ideal candidate will have excellent communication and negotiation skills, with the ability to build positive customer relationships while ensuring timely collections and effective issue resolution.

Responsibilities

• Contact customers via phone to follow up on outstanding invoices and ensure timely collections.
• Handle inbound and outbound calls related to sales, payments, account status, and collection queries.
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
• Coordinate with internal Sales, Customer Service, and Finance teams to resolve billing and payment issues.
• Maintain accurate records of customer interactions, payment commitments, and collection activities.
• Monitor customer accounts and proactively identify overdue balances.
• Follow company policies and compliance standards during all collection activities.
• Escalate complex issues to the appropriate teams when required.
• Achieve individual collection targets and maintain quality standards for customer interactions.
• Excellent verbal and written communication skills in English.
• Strong telephone etiquette with the ability to handle customer conversations confidently and professionally.
• Good negotiation and problem-solving skills.
• Ability to manage difficult conversations while maintaining positive customer relationships.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and CRM/ERP systems is preferred.
• Ability to work in a fast-paced environment and manage multiple priorities.

Key Competencies

·         Customer-focused approach

·         Excellent verbal and written communication Only B2/C12

·         Negotiation and influencing skills

·         Analytical thinking

·         Team collaboration

·         Time management

·         Results-oriented mindset

Qualifications we seek in you

Minimum qualifications

• Bachelor's degree or above in commerce, economics or business administration.

• Relevant experience in the OTC (Credit and Collections)
• Good Communication Skills, Influencing Skills & proficient knowledge of excel
• Experience in Rewards practices across several markets in United States and Europe

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Management Professional - RiversandRiversand, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Collections Analytics, Collections Management, Credit Risk Management, Customer Care, Customer Experience (CX), Customer Service

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Collections

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.