Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Service Supervisor is responsible for overseeing daily front-end operations and ensuring exceptional customer service throughout the store. This position provides leadership to front-end associates, monitors customer service standards, supports operational efficiency, and helps achieve store performance goals while maintaining compliance with company policies and procedures.
Key Responsibilities Front-End Operations- Supervise daily front-end activities, including cashiering, customer service, self-checkout, and courtesy clerk functions.
- Monitor customer traffic patterns and adjust staffing levels to maintain efficient service.
- Ensure checkout lanes, service desks, and self-checkout areas operate efficiently.
- Support opening, closing, and manager-on-duty responsibilities as assigned.
- Monitor department conditions to ensure cleanliness, organization, and operational readiness.
- Assist with implementing company initiatives, promotions, and service programs.
- Deliver exceptional customer service and promote a customer-first culture.
- Respond to customer inquiries, complaints, and concerns professionally and promptly.
- Resolve service issues in accordance with company policies and procedures.
- Promote customer loyalty programs and store services.
- Ensure customers receive prompt, courteous, and accurate service.
- Foster a positive shopping experience for all customers.
- Provide daily direction, coaching, and support to front-end associates.
- Assist with training and onboarding new employees.
- Monitor associate productivity, attendance, and adherence to company standards.
- Promote teamwork, accountability, and associate engagement.
- Communicate operational priorities and performance expectations to team members.
- Support leadership in maintaining a productive and positive work environment.
- Ensure compliance with company cash-handling procedures and financial controls.
- Monitor till accountability, register accuracy, and reconciliation processes.
- Assist with investigating cash discrepancies and operational issues.
- Support loss prevention and asset protection initiatives.
- Maintain confidentiality regarding financial and personnel information.
- Ensure associates follow all operational security procedures.
- Promote a safe environment for customers and associates.
- Ensure compliance with company policies, safety programs, and operational procedures.
- Identify and address potential safety hazards promptly.
- Assist with incident reporting and emergency response procedures.
- Support compliance with all labor, operational, and customer service standards.
- Collaborate with department managers and store leadership to support store operations.
- Assist with store projects, special events, and operational initiatives.
- Help maintain service standards throughout the store.
- Monitor operational metrics and support continuous improvement efforts.
- Serve as a key point of contact during assigned shifts.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values