Join our Team
About this opportunity:
Ericsson is looking for a diligent and competent Engineer-RAN. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:
\- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
\- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
\- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
\- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
\- Perform system administration tasks, maintain databases, and manage user access.
\- Execute change introduction activities, perform service request fulfilment, and handle standard changes.
\- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
\- Drive customer experience improvement initiatives and provide full support during problem management investigations.
The skills you bring:
- 5–6 years’ hands-on experience in RAN network operations, fault management, and configuration changes.
- Good working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
- Configuration management capability: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
- Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs , RNCs etc), remote operations or via OSS, analyzing logs.
- Performance & KPI monitoring + analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization or network improvement.
- Understanding of SLAs / service quality metrics / performance standards; ability to ensure network stability as per contractual/customer requirements.
- Good analytical & problem-solving skills; ability to follow processes & procedures, manage trouble tickets and change requests.
- Ability to coordinate with field, vendor and possibly customer teams for implementation, maintenance or issue resolution.