Customer Sales Representative
Position:
Customer Sales RepresentativeJob Description:
As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers.
We are currently looking for a Customer Service Representative to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.
This position follows a hybrid work model from our office based either in Porto, Portugal.
Your main responsibilities will include:
- Managing the Order-to-Invoice process,
- Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),
- Order management and backlog monitoring,
- Handling and responding to customer requests and backlog changes,
- Coordinating with internal departments such as Sales and Logistics,
- Ensuring On-Time Delivery in line with customer and company targets,
- Driving customer satisfaction and process efficiency.
What we are looking for:
- Proficiency in English C1-C2 level is essential, and additional language is beneficial - Italian
- Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced),
- Previous experience in Customer Service,
- Excellent communication and coordination skills,
- A customer-focused mindset,
- Strong team player.
What we offer:
We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.
Please submit your CV in English.
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