Customer Success Account Manager

Customer Success Account Manager LocationPune, IndiaEmployment TypeFull timeLocation TypeOn-siteDepartmentCustomer SuccessWho is LitmusLitmus is building the data foundation that powers industrial AI.AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap.We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production.Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing.Why join LitmusBuild the infrastructure that makes industrial AI possibleAI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments.Work on problems where software meets the real worldMost AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable.Have real impact, fastYou’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale.Join a high-performance teamWe’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers.Our cultureAt Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other.We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here.About the RoleThe Customer Success Account Manager is a key customer-facing role within the Litmus Customer Success team who is responsible for customer retention, renewals, adoption, and service value realization. The Customer Success Account Manager establishes customer cadence and success planning, drives onboarding and license/subscription renewal activities, manages account health, and acts as the customer advocate across Litmus to ensure issues, incidents, feature requests, and bug fixes are prioritized and communicated effectively.The Account Manager reports directly to the Vice President of Customer Success and works closely with the Sales Account Executives, Expansion Leads, Project Managers, Application Engineers, Presales Engineers, Support, Finance, and other Customer Success team members. The role supports enterprise-level expansion efforts where appropriate, and owns services opportunities as defined by account assignment, and ensures clear handoffs, accurate account information, and proactive cross-functional coordination.What You’ll DoOwn the overall relationship for assigned customers, building strong ongoing relationships with key customer stakeholders and representatives by establish customer cadence, success planning, and proactive customer touchpoints to drive adoption, value realization, retention, and customer...