Vendor Relations Manager, Connected Devices

JOB OVERVIEW:
 

This role sits on the Procurement & Contracts team in the Connected Devices SBU of RDS.
 

Connected Devices is one of the most dynamic and interesting areas within the Clinical Research industry. The identification, strategy and management of various devices and their data ingestion modalities to meet the endpoint goals of our customers is ever challenging and exciting.  This highly visible business unit is closely connected to other trial delivery teams within IQVIA.  We work closely with technology partners and our sponsor partners to help speed therapies to market in a global network.

We seek highly motivated and accountable people looking for opportunities to impact the business and be part of the solution. At IQVIA, we look at individuals with a focus on continuous learning and career development.
 

Essential Functions and Responsibilities:

• Manage and strengthen relationships with assigned suppliers and strategic vendor partners.
• Support the onboarding and integration of new vendors in accordance with corporate standards and compliance requirements.
• Identify opportunities to expand partnerships, improve services, and drive additional business value with assigned suppliers.
• Build relationships with executive-level contacts within vendor organizations and engage key decision-makers.
• Establish, monitor, and report on vendor KPIs, metrics, and performance indicators.
• Lead regular vendor governance meetings, business reviews, and performance discussions.
• Monitor vendor performance against contractual obligations, service levels, and project deliverables.
• Partner with internal stakeholders to address vendor-related issues and ensure high levels of customer satisfaction.
• Manage escalations and drive timely resolution of supplier performance concerns.
• Participate in commercial discussions and contract negotiations when required.
• Collaborate with suppliers to understand business needs and develop appropriate solutions and improvement plans.
• Maintain vendor management systems, documentation, records, and reporting processes.
• Provide guidance and support to project teams regarding vendor management best practices.
• Contribute to continuous improvement initiatives focused on supplier performance, operational efficiency, and partnership effectiveness.
• Travel to supplier locations as required.

Required Knowledge, Skills and Abilities:

• Bachelor's degree in Business, Procurement, Supply Chain, Operations, Technology, Healthcare, or a related discipline.
• Experience in Vendor Management, Supplier Relationship Management, Procurement, Strategic Sourcing, or related functions.
• Demonstrated experience managing supplier performance through KPIs, governance reviews, and service delivery metrics.
• Strong experience building and maintaining relationships with internal and external stakeholders.
• Ability to proactively identify complex business challenges and develop practical solutions.
• Knowledge of Microsoft 365 applications, including Excel and related productivity tools.
• Experience analyzing budgets, costs, and supplier performance data.
• Strong negotiation, communication, and influencing skills.
• Excellent interpersonal and relationship-building capabilities.
• Strong analytical thinking, problem-solving, and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced, matrix environment.
• Self-motivated with a strong customer-focused mindset.

Preferred:

• Experience using Microsoft Copilot and AI-enabled productivity tools.
• Experience managing technology vendors, software providers, SaaS suppliers, or medical device vendors.
• Prior experience in medical devices, healthcare technology, clinical research, life sciences, or related regulated industries.
• Familiarity with vendor governance frameworks, contract management, and supplier performance programs.
• Experience managing Medical Data Device and Software vendors.

IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people, regardless of their gender, race, marital status, ethnic origin, national origin, age, disability, sexual orientation, gender identity or any other characteristic. Join us!

⚠️ IQVIA contacts candidates exclusively through its official recruitment channels, including corporate email addresses ending in @iqvia.com and company-authorized recruitment platforms. If you receive a suspicious communication claiming to be from IQVIA through unofficial channels, we recommend that you do not share any personal information and contact us through our official channels for verification.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.