Director, UX & Research

Job Title: Director of UX & Research Location: Austin, Texas Reports To: Sr. Director of Strategy & Product Operations Company: Accruent About Accruent Accruent is a global leader in intelligent asset, facilities, and real estate management software, helping organizations connect their physical world to their digital future. Our platform powers mission-critical operations for thousands of customers worldwide, from Fortune 500 enterprises to fast-growing disruptors. Backed by Fortive (NYSE: FTV), we combine the agility of a SaaS innovator with the scale and discipline of an established global enterprise. At Accruent, we’re building technology that enables customers to make smarter, faster, data-driven decisions. Position Overview At the heart of our mission is a simple belief: technology should feel like magic. We are seeking a Director of UX & Design to be the guardian of that magic. In this role, you will bridge the gap between high-level vision and tactile everyday moments that make our customers' lives better. You will lead, mentor, and inspire a multidisciplinary team, serving as the bridge-builder across the organization to ensure every pixel we ship serves a human purpose. If you are a bold leader who can balance the rigor of Design Engineering with the heart of user-centered design, we’ve built a seat at the table just for you. What You’ll Do * Design Strategy & Vision: Define and evangelize an aspirational design vision that aligns with our long-term company goals and sets a new standard for vast portfolio of products. * Team Leadership: Recruit, mentor, and scale a high-performing team of Product Designers and User Researchers, fostering a culture of radical accountability and creative excellence. * Design Systems & Engineering: Direct the evolution of our global design system, ensuring seamless handoffs between Design and Engineering through advanced Design Engineering practices and shared component libraries. * User-Centered Discovery: Lead deep-dive user research and customer empathy initiatives to uncover market whitespace and validate complex solutions before they hit the roadmap. * Experimental Rigor: Spearhead a robust experimentation culture, utilizing A/B testing and user research to relentlessly optimize user journeys and business outcomes. * AI Innovation: Integrate cutting-edge AI tools for design into the team’s workflow to accelerate prototyping, automate repetitive tasks, and enhance creative output. * Cross-Functional Orchestration: Work in lockstep with Product Management and Engineering leadership to balance aesthetic excellence with technical feasibility and business ROI. * Portfolio Experience Leadership: Own experience coherence across a diverse multi‑product portfolio, driving convergence, simplification, and consistent interaction patterns while respecting product‑specific workflows. What Success Looks Like * UX Leadership: A frictionless, category-leading user experience that establishes Accruent as the "must-have" solution in the market. * Craft Excellence: Set and uphold a high bar for interaction design, information architecture, and product storytelling through regular critique, design reviews, and quality frameworks. * Operational Velocity: A highly efficient design-to-development pipeline supported by a mature design system and AI-augmented workflows. * Evidence-Based Design: A measurable increase in product adoption and engagement driven by a rigorous "test-and-learn" philosophy. * Organizational Trust: A unified engine where Design is viewed as a strategic partner to Engineering and Go To Market teams. What You Bring * Proven Leadership: 10+ years of experience in UX/Product Design, with at least 5 years in a senior leadership role scaling B2B SaaS design teams. * Strategic Mindset: A portfolio of successful product outcomes where you led the journey from abstract vision to a high-impact, measurable market win. * Technical Sophistication:...