Area Air Logistics Operational Care Team Leader

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer + operational excellence. 

How you create impact

You are responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. 

• To ensure operational excellence through high quality shipment management + export/import services.
• To drive collaboration between Customer Care locations (CCL), Revenue Care (RCC), Sales, Systems + Processes to deliver a great customer experience, along with developing of new + existing customer targets.
• To ensure supplier relationships are created + pro-actively managed ensuring delivery to service level agreements (SLA) + Preferred Carrier Partners (PCP).
• To drive air logistics procurement + carrier relation management, developing pricing strategies by liaising on pricing + RFQ preparation, maintaining + strengthening such relationships on the most senior levels.
• To actively manage interfaces + the exchange of information + knowledge across the organization.
• To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
• To optimize proceedings to ensure the development of operational targets.
• To undertake the responsibilities as the local Dangerous Goods Coordinator.

What we would like you to bring

• Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.
• You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for. 

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.   

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.