Solution Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Solution EngineerFull-timeCompany DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.Job DescriptionAs a skilled Solutions Engineer, you are expected to have a passion for solving customer problems through creative technical solutions. In this Revenue Operations Department role, you'll be a product expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand & interpret customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.Customer Engagement & Solution Design:Engage in functional & technical discussions with customers, understanding their requirements and pain points.Design and present solutions that demonstrate the product's value, addressing customer needs effectively.Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity.Sales & Customer Success Support:Provide Subject Matter Expertise to Sales and Customer Success teams, supporting them in achieving new dollar revenue goals.Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.Knowledge Sharing & Best Practices:Stay updated on best practices and product knowledge, sharing insights with internal teamsCollaborate with colleagues on technical solutions and problem-solving strategies.Product Representation & Travel:Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.Address technical questions and follow up on pending issues.Continuous Development:Invest in personal and professional growth, expanding your technical skills and product knowledge.QualificationsBachelor's or Master's degree in relevant/related fields.Experience in Sales/Solutions Engineering and Software Technology Management within the Educational Technology sector.Experience:2-4 years of experience in a Solutions Engineering or similar strategic/technical sales customer-facing role.Technical Skills:Strong understanding of the Turnitin product suite, including front-end and back-end functionality.Ability to understand functional & technology stack aspects of the Turnitin product suite, sales processes, and ability to propose solutions.Communication & Collaboration:Written and verbal understanding of the Spanish languageExcellent written and verbal communication skills, with the ability to explain functional & technical concepts clearly to diverse audiences.Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.Strategic Mindset:Ability to align functional & technical solutions with customer needs and business objectives.Additional InformationTotal Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re...