Solution Architect - Packet Core

## Grow with us About this opportunity! Summary This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, S&R Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericsson's customers across various network solutions. The S&R Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes. As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs). You will be key in ensuring Ericsson’s 4G & 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance. This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes. What you will do • Lead Fault Isolation & Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery. • Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer’s change management system & Project evolving it from a one-time to an ongoing activity. • Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities. • Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process. • Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts. • Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections. • Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson’s products and services. • Customer consultation handling on Solution level • On-site (Customer Office) working embedded within customer Operations team. ## To be successful in the role, you must have: • Excellent Communication & Relationship Management • Proactive Problem Solving • Adaptability & Resilience • Technical Mastery • Creativity & Innovation • Excellent Customer Relationship Management skills. • Very strong personal interaction skills and good communication capabilities. Experience required: 12-15 Years Relevant exp The Skills You Bring • 4G/5G Packet Core, SAPC/CCPC,PCG, NRF, CCRC, SC and cloud infrastructure. • Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components • Solution-Level Competence: Strong understanding of solution-level support that goes beyond node-based operations, including expertise in virtualization and cloud environments. • Fault Isolation & Troubleshooting: Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time. • Change Management: Hands-on experience in managing change control processes within customer support, especially during solution handover and deployment. • Customer-Centric Focus: Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction. • Business Acumen: Proven ability to identify business opportunities and promote additional Ericsson solutions to customers. • Network level competence • Knowledge of the 3GPP or any other relevant standard for his/her area • Ability to learn...