Senior Tax Analyst – US Indirect Tax

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Tax Analyst – US Indirect TaxFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionRole OverviewWe are seeking a highly motivated and detail-oriented Senior Tax Analyst to support US indirect tax compliance, audit, and reporting activities. This role will play a critical part in managing sales & use tax compliance, month-end close processes, and supporting tax audits, while collaborating closely with global tax, finance, and accounting teams.Key Responsibilities1. US Indirect Tax CompliancePrepare and review US sales and use tax returns (monthly/quarterly/annual) across multiple jurisdictionsManage tax data extraction, reconciliation, and validation from ERP systemsEnsure timely and accurate filing of returns and paymentsMaintain tax calendars and compliance trackersSupport reconciliation of tax accounts and variance analysis2. Month-End / Book Close SupportPerform month-end accruals and journal entries related to indirect taxesReconcile tax-related GL accounts (sales tax payable, accruals, etc.)Support financial reporting and ensure compliance with accounting policiesPartner with accounting teams during close cycles to resolve discrepancies3. Tax Audits & NoticesSupport US state and local tax audits, including data gathering, documentation, and responsesTrack audit progress and maintain audit logsAssist in responding to tax authority notices, queries, and assessmentsCollaborate with external advisors where required4. Process Improvement & AutomationIdentify opportunities to streamline compliance processes and improve controlsSupport implementation or enhancement of tax technology tools (e.g., OneSource, Avalara, Alteryx, Claude etc.)Develop and maintain SOPs and process documentation5. Cross-Functional CollaborationPartner with Tax, Accounting, IT, and Business teams to ensure accurate tax treatmentProvide tax support for business transactions and new initiativesAssist in tax research on indirect tax matters as neededQualificationsQualifications & ExperienceExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Bachelor’s degree in Commerce, Finance, Accounting, CA/CPA (preferred but not mandatory)4–7 years of experience in US indirect tax (sales & use tax)Prior experience in shared services / global capability center / Big 4 / multinational environment preferredSkills & CompetenciesStrong understanding of US sales & use tax rules and compliance requirementsExperience with ERP systems (SAP, Oracle, etc.) and tax engines (OneSource, Vertex, Avalara) is a plusAdvanced Excel skills (pivot tables, lookups, data reconciliation)Strong analytical, problem-solving, and attention to detailAbility to manage multiple deadlines and stakeholdersGood communication skills (written & verbal) with global teamsPreferred Skills (Nice to Have)Exposure to tax automation / analytics tools (Alteryx, Power BI)Experience working on tax audits and controversyBasic understanding of US GAAP related to indirect tax accountingAdditional...