Support Technician 1 (Odessa, TX)

As a Customer Service Specialist, you will provide onsite technical support for MCH workstations and end-user hardware and software needs. This role is responsible for delivering exceptional customer service while troubleshooting, maintaining, and resolving issues involving desktops, laptops, peripheral devices, telecommunications, and network connectivity. You will perform routine technical maintenance, support project-based initiatives, and collaborate with cross-functional teams to ensure reliable technology services and a positive customer experience.

Responsibilities:

• Provide onsite technical support for end-user devices, including desktops, laptops, telecom, and network systems.
• Troubleshoot, resolve, and document hardware and software issues.
• Install, configure, and update end-user desktop and laptop software as required.
• Prioritize and escalate issues effectively when necessary.
• Contribute to knowledge-sharing forums to help identify and resolve technical problems.
• Assist in various phases of support, including coordination, monitoring, tracking, and resolution of issues related to client installations, upgrades, and configurations for software, hardware, and operating systems.

 

 

Requirements:

• Proven experience in a technical support role, with knowledge of desktop, laptop, telecom, and network troubleshooting.
• Proficiency with common operating systems, application software, and hardware configurations.
• Strong problem-solving skills and attention to detail.
• Ability to prioritize tasks and handle multiple issues efficiently.
• Excellent communication and documentation skills.

 

 

On-Call Rotation:

This role includes participation in an on-call rotation, requiring availability to address technical issues outside regular business hours as scheduled.

 

Work Environment:

This is a fully onsite role, and candidates must be available to work in-person

The onsite position is in a Hospital, must be able to adhere and abide by hospital policy

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $19.09 to $36.35 per hour; from: $39,700 to $75,600 per annum.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC0