Senior Technical Support Engineer- Power Platform

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience Demonstrated flexibility to support business critical 24x7 operations through scheduled shift rotations, including weekends and public holidays. Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. Experience in one or more of these areas desirable Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue. Experience of support professional in IT field or IT technical Consultant will be bonus point. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *