Brand Experience Officer
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
As the Brand Experience Officer, you will support the Brand Experience Manager in delivering a best-in-class off-price and omni-channel customer experience across store and digital environments.
Working in a cross-functional capacity, you will help coordinate and execute brand experience initiatives, supporting the delivery of creative, consistent and commercially effective in-store and online communications. This role will focus on strong execution, organisation, and collaboration to ensure brand standards are upheld across all touchpoints.
You will work closely with internal teams and external partners to support project delivery, maintain timelines, and ensure high-quality outputs aligned with business priorities. This is an ideal role for someone looking to develop their experience in brand, retail, and customer experience within a fast-paced environment.
What you'll do:
Support cross-functional collaboration with key business partners to deliver brand and trading initiatives
Assist in building creative briefs and maintaining project plans and critical paths, ensuring key milestones are tracked and met
Coordinate delivery of in-store and online initiatives, supporting timelines, approvals, and execution
Work with the Brand Experience Manager to implement creative and strategic direction across projects
Ensure consistent, on-brand execution of signage, digital, and merchandising communications
Collaborate with internal creative teams and external agencies to support development and rollout of creative assets
Track project progress, flag risks or delays, and support problem-solving to ensure smooth delivery
Support the collation of customer insights and data to inform initiatives and improve execution
Assist with competitor reviews and market research, sharing insights with the wider team
Maintain strong working relationships with stakeholders across Marketing, Operations, Ecommerce, and Store teams
Provide administrative and organisational support across multiple concurrent projects
What you'll bring:
Experience in marketing, retail, or brand support role (internship or entry-level role acceptable)
Strong organisational and time management skills with ability to manage multiple tasks
Good communication and stakeholder engagement skills
Ability to follow processes while contributing ideas and improvements
Interest in retail trends, customer experience, and brand execution
Attention to detail with a strong focus on accuracy and quality
Basic understanding of project coordination and delivery
Comfortable working in a fast-paced environment and meeting deadlines
Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook)
A proactive, positive attitude with willingness to learn
Customer-first mindset with interest in off-price retail
Desirable:
Exposure to retail, visual merchandising, or marketing environments
Experience working with creative teams or agencies
Awareness of digital and ecommerce channels
You must have the legal right to work in the country you are applying to.
As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.Address:
73 Clarendon RoadLocation:
EUR Home Office Watford GB