Product-Process Trainer

FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries.  FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW  Property Insight a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF) is seeking a Product-Process Trainer to join its Maitland, FL office.  FNF is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation's largest title insurance company through its title insurance underwriters - Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York - that collectively issue more title insurance policies than any other title company in the United States. More information about FNF can be found at fnf.com.  LOCATION  This position is onsite in Maitland, FL.  DUTIES & RESPONSIBILITIES  Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users.  Determines appropriate instructional strategy based on results of needs assessment.  Designs, modifies, or develops instructional materials for multiple training modalities including traditional instructor-led classes, web based/virtual classes, and job-aids.  For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on systems changes; enhances system knowledge through hands-on practice.  Stays current on relevant trends within the Title services industries  Performs other related duties as assigned.  Responsible for handling incoming phone calls to the Support desk  Respond to client emails coming into Support shared mailbox  Manages and completes all aspects of training projects including:  Communication with clients  Works with Sales and client relationship teams to understand client’s business needs, adapts training context and content accordingly  Scheduling and travel planning  Status and expense reporting  Follow-up and issue resolution  MINIMUM REQUIREMENTS  Bachelor’s degree or equivalent combination of education and experience in Title or adult education or the equivalent combination of education, training, and work experience.  Thorough, detailed knowledge of Property Insight systems and products trained as well as Fidelity procedures  Effective presentation and interpersonal skills  Understanding of, and ability to demonstrate products  Strong verbal and written communication skills; clear, tactful, and constructive  Experience with the TitlePoint or other electronic plant applications  Searching/examining experience  COMPENSATION & BENEFITS FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.