Senior Manager, Data Center Support Services

This role focuses on the operational execution of GPU, network, and compute infrastructure required to support large-scale AI workloads. You will help formalize how AI infrastructure build operations are delivered at sites such as JBP/FYV, including the type of work being performed, the ownership boundaries, and which activities should remain within the build operations function versus being handled by partner teams, vendors, or other Oracle organizations.
You will work closely with internal teams including TPM, DCBT, DCO, DCFE, DCSO, Capacity Planning, Network, Logistics, and Deployment teams, as well as external data center partners and vendors. The role requires a strong understanding of mission-critical data center operations, AI infrastructure, physical deployment workflows, incident response, and vendor coordination.

Main responsibilities include:

• Define and manage the build operations model for GPU, network, compute, power, cooling, and related infrastructure.
• Create clear processes, ownership, SLAs, reporting, escalation paths, and operational standards.
• Oversee physical deployment from material delivery, rack installation, cabling, TCS connection, power-on, validation, and handover to operations.
• Ensure deployment work is completed safely, consistently, and in line with Oracle standards and project timelines.
• Identify deployment blockers and coordinate resolution with Oracle teams, vendors, logistics providers, and data center partners.
• Mentor and develop DCTs, shift leads, site leads, and fly-in support teams across JAPAC.
• Provide technical operations guidance on rack layout, cabling, power, cooling, serviceability, logistics flow, and build sequencing.
• Manage vendors and partners to ensure they meet Oracle’s safety, quality, timeline, and process requirements.
• Improve material movement, receiving, staging, inventory tracking, store room processes, and spare parts readiness.
• Support steady-state operations, including maintenance, break/fix, incident response, escalation, and service restoration.
• Capture lessons learned from deployments and incidents to improve future build execution.
• Use tools such as Jira, Confluence, dashboards, and reports to track progress, risks, blockers, and operational readiness.
• Drive continuous improvement in deployment quality, execution efficiency, hardware availability, and time to market.

 

Overall, the role ensures Oracle’s AI infrastructure builds in JAPAC are delivered safely, efficiently, and consistently while building strong regional execution capability.

Minimum Job Qualifications
Education and/or Experience:
9 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Bachelor's Degree in Computer Science, Information Systems, or related field AND 5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Master's Degree in Computer Science, Information Systems, or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Doctorate in Computer Science, Information Systems, or related field AND 1 year of experience in client-facing, direct customer support and service, data center, or related field experience.

Job Skills:
Same skills as prior level plus;
Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on complex projects.
Data Center Operations Demonstrated ability to perform on-site IT infrastructure support within a data center environment.

Preferred Job Qualifications
Education and/or Experience:
9 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Bachelor's Degree in Computer Science, Information Systems, or related field AND 5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Master's Degree in Computer Science, Information Systems, or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Doctorate in Computer Science, Information Systems, or related field AND 1 year of experience in client-facing, direct customer support and service, data center, or related field experience.
People Leadership/Management Experience:
2 years of experience in a leadership role with direct reports.
IT Infrastructure/Server Trouble Shooting Experience:
4 years of experience in IT infrastructure, data center services, or server administration.
Cloud Environment (Hyperscale) Experience :
3 years of experience in hyperscale cloud environments.
Certifications:
Data Center or Cloud Industry Certifications.