UPS Field Technician

All Jobs  >  UPS Field Technician Concentric LLC Apply UPS Field Technician Atlanta, GA Apply Job Type Full-time Description Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.Job SummaryThe Critical Power UPS (Uninterruptible Power Supply) Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other critical power equipment such as Power Distribution Units (PDU’s) and Static Switches (SSW’s). This position also provides technical support to customers on operational and maintenance aspects. This position reports to the Regional Service Manager and has no direct reports.Key Job Responsibilities:Perform required preventative maintenance service to equipment under contract as scheduled.Responsible for maintenance involving use and care of electrical test equipment.Advise requesting department regarding system and requirements available to meet their needs and comply with safety codes.Perform initial starts-ups.Provide 24/7 on-call emergency services as required.Performance of electrical equipment maintenance routines.Battery system maintenance.Installation of designed Battery systems to ensure compliance with design specification and safety codes.Provide requested services while meeting safety codes, specification and budgetary limitations.Work with other team members to complete custom and large installation projects.Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.Interpretation of technical documentation including schematics.Coordinate and manage all on-site subcontractors as necessary.Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.Timely and accurate completion of paperwork including Field Service Reports, RMA’s, timecards, and expense reports.Some warehouse responsibilities will be involved which included preparing batteries fortransportation, managing inventory, and operating a forklift.Provide training and guidance to less experienced employees where necessary.Other duties as assigned by supervisor.Key Performance Measurements:A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.Other key metrics prescribed by Concentric Critical Power leadership, resulting in positive customer and Company impact.Other key performance indicators as assigned. Requirements High School or GED...