Executive Administrative Assistant – Cigna Healthcare – Hybrid in Chicago, IL

The Executive Administrative Assistant reports directly to the Vice President, Network Management and provides high-level administrative support to the Vice President and the broader Network Management team. Responsibilities include calendar management, meeting coordination, presentation development, and the execution of advanced administrative functions. The role serves as a backup to the Midwest Provider Contracting Manager team, maintains current knowledge of departmental processes and resources, and supports the onboarding, orientation, and training of new staff.

This position is accountable for ensuring the quality and timeliness of assigned work while maintaining compliance with established processes and deadlines. Working closely with the Midwest Contracting team, the Executive Administrative Assistant helps develop and enhance workflow processes, update procedures, and communicate and implement process improvements across the organization.

Duties & Responsibilities

• Manage expenses, calendar, email, and communication for the Network Management Vice-President.

• Assist as on-site coordinator for the Chicago Office.

• Work in the office per current Cigna policy.

• Act as back up phone receiver for members of the contracting team and triage calls appropriately.

• Create reporting and presentations, which monitor goals and objectives for the team.

• Process invoices for payment.   

• Monitor and train new and existing employees on workflows and system requirements. Assist less seasoned employees as necessary.

• Assist team members with ordering of equipment, ensuring appropriate access to all internal systems.

• Assists manager with monitoring and updating system information as needed to ensure contracts are appropriately handled.

• Participate in staff meetings.

• Provide receptionist desk coverage as needed.

• Monitor and distribute emails from group email boxes on a daily basis.

• Retrieve mail and packages as delivered onsite.

• Open and distribute mail to appropriate team members.

• Complete additional tasks and projects as assigned.

• Contribute feedback and ideas to improve team performance as appropriate.

• Keeps the supervisor abreast of important developments, potential problems, and related information necessary for all job related functions.

Qualifications

• High School diploma required, Associates or Bachelor’s degree preferred.

• 3+ years administrative experience in a Managed Care or Health Insurance organization preferred.

• Strong organizational and communication skills

• Strong interpersonal skills and the ability to interact well with diverse personalities; Detail-oriented. Displays a positive team attitude and willingness to assist others when necessary. 

• Requires ability to communicate effectively, both orally and in writing, and apply judgment in interactions with internal staff, customers, and vendors. 

• Clear, concise and courteous telephone manner; portrays a professional image on the telephone and to visitors. 

• Genuine interest in people-oriented work; must display a positive and caring attitude towards others.        

• Proficient Computer experience with Microsoft Outlook, Work, Excel, and Power Point.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 26 - 39 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.