Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Commercial & Investment Bank, You will lead the charge in delivering to our Commercial & Investment Bank Line of Business Stakeholders, the ability externalize their client facing applications ensure the proper firm controls are in enacted.   Utilize your communication and  project management skills to create seamless onboarding experiences, build strong client relationships, and drive satisfaction from the very first interaction. Join a diverse and innovative team, and unlock endless opportunities for personal and professional growth in a dynamic global environment.
 Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Own product controls and governance to ensure onboarding outcomes align with business objectives, risk requirements, and delivery commitments
• Drive planning, prioritization, dependency management, and delivery tracking across onboarding, releases, and platform changes
• Provide governance reporting, maintain control artifacts, and ensure transparency on risks, decisions, and mitigation plans.
• Partner with Product, Engineering, Risk, Compliance, and business stakeholders to embed controls and improve operational effectiveness.
• Lead end-to-end onboarding of tenant applications, including readiness assessments, onboarding plans, technical enablement, and technology refresh activities.
• Manage stakeholder communications, facilitate cross-functional coordination, and proactively escalate risks, blockers, and delivery impacts.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Proven ability to lead client onboarding processes, with a focus on transparent application
• Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.  
• Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.  
• Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.  
• Basic AI execution skills in daily job activities
• PowerPoint, Excel and confluence.

Preferred qualifications, capabilities, and skills

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.  
• Oversee project management activities to ensure timely and successful client onboarding. .  
• Foster digital literacy within the team to leverage technology in the onboarding process.  
• Implement cybersecurity measures to protect client data during the onboarding process.