General Support Agent (all genders)

Skip to main contentEnglishEnglishBack to all jobsGeneral Support Agent (all genders)PragueFull-timePermanent employeeApply for this jobYour creative fieldWe are looking for a full-time, permanent General Support Agent (all genders) to start as soon as possible in our Prague office. You are the first point of contact for our international customers — mostly via our ticket system, occasionally through live chat. You provide reliable and solution-oriented 1st-level technical and administrative support, handling topics such as basic networking questions, billing inquiries, account management or contract adjustments.You collaborate closely with our specialized teams, including Billing and Technical Support, to ensure that every request is resolved accurately and efficiently. Along the way, you continuously update your knowledge, stay curious, and proactively upskill to keep pace with our evolving products, tools and processes.In short: You make sure that every customer interaction reflects the quality we stand for — and you play a key role in shaping how customers experience Contabo from day one.Working hours: Day shifts (rotating weekly). Night shifts are extremely rare and always voluntary.What convinces usYour personality, paired with:a completed commercial or technically oriented vocational training or a comparable qualificationprofessional experience in a contract center environment and in the IT sector solid knowledge of ticket systems and good IT skillsan interest in IT and cloud-based products a service-oriented, independent and responsible approach to customer supportstrong communication skills in dealing with other people Professional English LevelAwesome ProspectsAt Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, direct communication, an open feedback culture, and leave a footprint through creative co-design. Plus, we offer further advantages:great freedom for your creative ideasongoing professional and personal development opportunities in an innovative and technological environmentMeal vouchersMultiSportCardAdditional Sick Paya comprehensive induction with your colleagues by your sidemodern and conveniently located workplaces at our European locationsflexible working hours for a healthy work-life balance30-day vacation by defaultthe possibility of working in our summer office in Mallorca, as well as from any EU countryan extra day off to get involved in social activities as part of our Volunteer Dayattractive conditions on many products and services through our corporate benefits programunforgettable moments at our company events and team eventsHow to reach usIf you have any questions, you can reach out to Max by email at maximilian.kasemir@contabo.de.About usContabo - High-quality Cloud Hosting Made in Germany!As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 275,000 customers in over 190 countries trust our services.We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.Apply for this job