Lifecycle and Warranty Services Specialist

WarsawFull-timePosted Aug 6, 2026

Join us to work as a Lifecycle & Warranty Services Transformation Consultant and become part of business transformation and implementation projects for leading industrial clients.

You will help organizations improve warranty, claims and customer resolution processes across the product lifecycle. Working closely with service, quality, product, finance and customer support teams, you will support initiatives focused on reducing warranty costs, improving customer experience and strengthening feedback loops between field issues and product improvement.

You will work in a dynamic project environment and gain exposure to transformation initiatives covering warranty operations, claims handling, product lifecycle support and customer issue resolution.

THE WORK:

Support organizations in transforming warranty and product lifecycle support processes to improve customer experience and operational efficiency.
Analyze and optimize warranty and claims processes, helping organizations reduce processing time, improve transparency and control warranty costs.
Contribute to improving customer issue resolution by streamlining claims, returns and service entitlement processes.
Collaborate with service, quality, engineering and customer support teams to strengthen the feedback loop between field issues, product quality and continuous improvement.
Support initiatives focused on service entitlement and warranty coverage, ensuring consistent customer experience throughout the product lifecycle.
Analyze warranty, claims and product performance data to identify trends, recurring issues and opportunities for operational improvement.
Explore opportunities to leverage AI-enabled analytics and digital technologies to improve claims management, product quality insights and customer support.
Support organizations in developing customer-centric lifecycle support strategies that strengthen product reliability, customer satisfaction and long-term business value.
Contribute to lifecycle and warranty transformation initiatives using leading enterprise platforms such as SAP, Salesforce, Microsoft Dynamics 365, ServiceNow, Oracle, PTC ServiceMax or similar solutions.

#LI-EU

HERE’S WHAT YOU’LL NEED:

Higher education, minimum bachelor's degree or technical equivalent (Engineer)
Minimum 3 years of relevant experience working for industrial clients
Functional knowledge of SAP that allows proposing best practice configurations
Understanding dependencies, e.g. BOM and Serialization
Practical knowledge of AI tools (Copilot, Gemini, GPT)
Practical knowledge of project management methodology (waterfall and/or agile and/or scrum)
Excellent communication skills in English is a must
MS Office skills (Word, Excel, PowerPoint, Outlook)

BONUS POINTS IF YOU HAVE:

Relevant knowledge from any other Equipment-heavy industry
Jira and Confluence proficiency
German, French

We are particularly interested in profiles combining:

Process understanding
Data and information architecture awareness
Operational and business context
Transformation mindset
Cross-functional collaboration

WHAT WE OFFER?

Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

Employee Assistance Program - legal, financial, and psychological consultations.

Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

Paid employee referral program.

Private medical care and life insurance.

Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Working Conditions: 

Employment contract (umowa o pracę)

Headquarter in Warsaw.

Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.

The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here:

https://www.accenture.com/pl-pl/privacy-policy

Please be advised that only selected candidates will be contacted. 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.