Technical Support Engineer - German Speaker
What you’ll do:
Your main duties: You will be interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.
-Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors -Assist internal and external customers with product selection and application assistance via email and phone -Provide L1 technical support (hardware and/or software) related to EATON BG portfolio via phone/email/webchat etc -Takes responsibility over the case until final resolution by resolving or escalating the case to L2/L3 or quality departments and keeping the clients informed about their case while keeping the SLA \- Initiates site interventions with service partners or field service engineers \- Initiates RMA process and product replacements/spare part orders together with the sales organizations and order management/logistic teams -Provide support in testing for the development of engineering software and tools for design and quotations -Support the localization of in-country based technical and commercial documentations -Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers -Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues -Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities
Qualifications:
-Engineering or equivalent Technical Degree (Electrical is an advantage)
Skills:
-Proven experience in Electrical field/Industrial Engineering -Advanced understanding of electrical products and applications -Analytical mindset, sales and business acumen -Fluent in English and in German