Executive Housekeeper

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

· Ensure the highest levels of efficiency, productivity, and operational excellence across the Housekeeping and Laundry departments.

· Prepare and submit the annual operating budget, capital expenditure (CAPEX) budget, and departmental requirements for linens, uniforms, equipment, and other consumables.

· Develop, implement, and maintain written policies, procedures, and standard operating procedures (SOPs) for all areas under the Housekeeping department.

· Take appropriate personnel actions in accordance with approved company policies, budgets, and salary guidelines.

· Foster effective communication and coordination with all department heads and managers to ensure seamless resort operations.

· Conduct regular departmental meetings to communicate objectives, operational updates, and performance expectations.

· Continuously enhance guest service standards and identify opportunities to improve the overall guest experience.

· Implement and monitor cost-control initiatives, operational systems, and departmental procedures to maximize efficiency.

· Ensure the timely preparation and submission of accurate operational and management reports.

· Maintain strict adherence to approved departmental operating and capital budgets.

· Ensure all housekeeping, laundry, and valet services are delivered in accordance with established luxury hospitality standards, operational manuals, and brand guidelines.

· Lead, supervise, coach, and develop departmental employees to achieve maximum performance and professional growth.

· Monitor and control departmental costs by identifying and eliminating waste related to labor, materials, equipment, methods, and productivity.

· Promote and maintain a safe working environment by ensuring compliance with all health and safety standards and representing the department at safety meetings.

· Maintain the highest standards of cleanliness, presentation, and quality in guestrooms, public areas, linens, uniforms, laundry, and valet services.

· Resolve all Housekeeping and Laundry-related guest concerns promptly and professionally, ensuring complete guest satisfaction.

· Encourage sound decision-making and problem-solving throughout the department.

· Establish and maintain effective inspection and quality assurance systems, with particular attention to VIP and Special Attention rooms.

· Conduct probationary reviews, confirmation appraisals, and annual performance evaluations for all departmental employees.

· Develop career development plans and succession planning strategies for Housekeeping and Laundry team members.

· Ensure all management team members complete the required annual learning hours through the E-Knowledge Suite Learning and Training programs.

· Prepare the annual CAPEX plan and three-year capital expenditure forecast for the Housekeeping and Laundry departments.

· Develop annual departmental objectives and key performance goals, and monitor progress to ensure successful achievement.

· Prepare and submit the People, Product, and Profit Report to the Director of Rooms on a fortnightly basis.

Specific Responsibilities and Task

· Maintain proficiency in hotel operating systems and computer applications, including Purchasing systems, OPERA PMS, Lotus Notes, and Microsoft Office Suite, ensuring accurate record management and reporting.

· Identify, mentor, and develop high-potential employees through structured career development plans and succession planning for the Housekeeping and Laundry departments.

· Continuously review and enhance guest amenities, housekeeping products, and service standards to improve the overall guest experience and maintain luxury hospitality standards.