Technical Information Specialist

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

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John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Illinois - East Moline, IL Function: Customer Experience (CA) Title: Technical Information Specialist - 121801 Onsite/Remote:Onsite Position

Your Responsibilities

As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization located in East Moline, IL, you will provide technical leadership in the development of operation, repair, and diagnostic service information by collaborating with stakeholders and defining content requirements supporting Seeding & Planter products. Additionally, you will:

• Lead and contribute to innovation & strategy initiatives supporting standards, automations, and advanced diagnostic solutions
• Work in partnership with product engineering and customer support representatives to identify and define solutions improving product troubleshooting pain-points, technician efficiency, and customer up time
• Support project leaders, technical information specialists, and training development specialists to create and execute development plans that meet quality, efficiency, and economic requirements
• Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources
• Provide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessary

VISA Sponsorship is NOT available for this position

What Skills You Need

• Knowledge of engineering principles and technical troubleshooting
• Strong attention to detail with the ability to manage multiple priorities effectively
• Proven time management and organizational skills
• Self-starter with the ability to work independently and collaboratively
• Ability to influence without authority
• Effective written and verbal communication skills
• Strong customer focus with a commitment to quality and value delivery
• Growth mindset with the ability to adapt to change

What Makes You Stand Out

• Knowledge of Product Development as well as Customer & Product Support processes
• Cross functional experience in areas such as Product Engineering, Product Support, Manufacturing Engineering, and/or Quality
• Experience applying digital dexterity tools (Excel, Power BI, Power Apps, etc.) to enhance customer value and mitigate nonvalue added tasks
• Knowledge of technical information systems, processes, and tools
• Experience working with local and global teams
• Knowledge of hydraulic and/or electrical systems
• Knowledge of Planting and Seeding equipment

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s degree in Agriculture, Engineering, Engineering Technology, Ag/Turf Sciences, Data Science/Analytics or quantitative disciplines

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

$77,628.00 - $116,436.00 + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.