Assistant Manager /Manager - Sales Excellence
About the company:
Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025*.*
Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!
Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.
Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.
Position description:
The Manager - Retail Excellence is responsible for building and scaling a best-in-class retail operations model across the network. The role owns customer experience, operational excellence, store profitability, capability development, analytics, retail marketing, and continuous improvement initiatives to ensure every retail center consistently delivers exceptional customer experience while achieving strong unit economics.
This role works closely with Revenue Operations, Logistics, Marketing, Product, Finance, and City Leadership teams to drive sustainable growth and operational excellence.
Why join us?
- Market competitive salary with bi-annual increments.
- Great stock option policy with rights to exercise 10 years post exit.
- Well known for a collaborative culture with a top 10% rating on Glass door.
- Fastest-growing health tech company in India with marquee investors.
- Opportunity to build a product that will have a significant impact on people's health and well-being.
Primary Responsibilities:
- Drive retail operations, customer experience, and service quality across stores.
- Monitor store hygiene, infrastructure, and operational compliance.
- Manage retail dashboards, scorecards, incentives, and performance analytics.
- Lead retail branding, Google Business Profile, and hyperlocal marketing initiatives.
- Build E-Medic capability through training, certification, coaching, and career development.
- Ensure timely maintenance, standardization, and cost optimization of store infrastructure.
- Drive adoption of new products, processes, and operational rollouts.
Key Deliverables
- Superior customer experience and operational excellence.
- Strong E-Medic capability and certification framework.
- Consistent branding and enhanced local visibility.
- Data-driven retail performance and continuous productivity improvement.
Key KPIs
- Customer Experience: NPS, Google Ratings, VOC, Grooming Compliance, On-time Performance.
- Operations: Store Audit Scores, Infrastructure SLA, Retail Scorecards.
- Capability: Training & Certification, E-Medic Productivity, Internal Promotions.
- Marketing: GMB Rankings, Hyperlocal Campaign ROI, Store Visibility.
Required Skills:
- 8–12+ years of experience in Retail Operations, Customer Experience, Business Excellence, or Multi-Unit Operations.
- • Experience managing OCCs across multiple cities.
- • Strong understanding of retail operations, service quality, and customer experience.
- • Excellent analytical and problem-solving skills with expertise in business dashboards and KPIs.
- • Experience in training, capability development, and performance management.
- • Strong stakeholder management and cross-functional leadership skills.
About the company:
Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025*.*
Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!
Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.
Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.
Position description:
The Manager - Retail Excellence is responsible for building and scaling a best-in-class retail operations model across the network. The role owns customer experience, operational excellence, store profitability, capability development, analytics, retail marketing, and continuous improvement initiatives to ensure every retail center consistently delivers exceptional customer experience while achieving strong unit economics.
This role works closely with Revenue Operations, Logistics, Marketing, Product, Finance, and City Leadership teams to drive sustainable growth and operational excellence.
Why join us?
- Market competitive salary with bi-annual increments.
- Great stock option policy with rights to exercise 10 years post exit.
- Well known for a collaborative culture with a top 10% rating on Glass door.
- Fastest-growing health tech company in India with marquee investors.
- Opportunity to build a product that will have a significant impact on people's health and well-being.
Primary Responsibilities:
- Drive retail operations, customer experience, and service quality across stores.
- Monitor store hygiene, infrastructure, and operational compliance.
- Manage retail dashboards, scorecards, incentives, and performance analytics.
- Lead retail branding, Google Business Profile, and hyperlocal marketing initiatives.
- Build E-Medic capability through training, certification, coaching, and career development.
- Ensure timely maintenance, standardization, and cost optimization of store infrastructure.
- Drive adoption of new products, processes, and operational rollouts.
Key Deliverables
- Superior customer experience and operational excellence.
- Strong E-Medic capability and certification framework.
- Consistent branding and enhanced local visibility.
- Data-driven retail performance and continuous productivity improvement.
Key KPIs
- Customer Experience: NPS, Google Ratings, VOC, Grooming Compliance, On-time Performance.
- Operations: Store Audit Scores, Infrastructure SLA, Retail Scorecards.
- Capability: Training & Certification, E-Medic Productivity, Internal Promotions.
- Marketing: GMB Rankings, Hyperlocal Campaign ROI, Store Visibility.
Required Skills:
- 8–12+ years of experience in Retail Operations, Customer Experience, Business Excellence, or Multi-Unit Operations.
- • Experience managing OCCs across multiple cities.
- • Strong understanding of retail operations, service quality, and customer experience.
- • Excellent analytical and problem-solving skills with expertise in business dashboards and KPIs.
- • Experience in training, capability development, and performance management.
- • Strong stakeholder management and cross-functional leadership skills.
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