Sales Operations Manager

All Jobs  >  Sales Operations Manager Apply Sales Operations Manager Milwaukee, WI Apply Description Purpose of the Job: The Sales Operations Manager is responsible for leading the day-to-day execution of the Inside Sales function while fostering a culture of accountability across Account Representatives and Account Managers to drive achievement of company sales goals. This role serves as a critical liaison between Business Development and Sales, ensuring effective coordination and execution of new business opportunities.In addition, the Sales Operations Manager drives operational excellence across the sales organization by optimizing processes, enhancing data visibility, and enabling informed decision-making to support revenue growth. Through strong cross-functional collaboration and disciplined execution, this role ensures alignment from opportunity through order fulfillment.Reports to: Director Sales OperationsDuties and Responsibilities:Ensure that the company meets its annual regional revenue and GPM goals.Provide ongoing training and review to Account Representatives (ARs) and Account Managers (AMs) to improve quoting accuracy, consistency, and competitiveness.Review/filter daily RFQs with Account Representatives (AR) and Account Managers (AM)Manage daily work of Account Representatives (AR) and Account Managers (AM)Provide day-to-day operational support to Account Managers (AMs) and Account Representatives (ARs)Analyze dashboards and daily reporting to deliver actionable insights that drive decision-makingBe the liaison between Business Development and SalesStandardize work instructions and standard operating procedures for all regions and ensure proper flow downs of sales orders and accurate documentation of related correspondenceAct as the primary liaison between Sales and internal teams (Supply Chain, Warehouse, Trade Compliance, Quality, Finance, etc.)Design, implement, and continuously improve end-to-end sales processes (RFQ ? Quote ? Order ? Fulfillment)Lead onboarding and training for sales team members on processes and toolsIdentify bottlenecks and inefficiencies; drive scalable solutionsInspire and foster a high-performing sales cultureConduct weekly meetings with Account Representatives (AR) and Account Managers (AM) to discuss results, account planning, territory management and/or professional developmentAttend customer visits or shows as required Requirements Extensive knowledge of the aerospace business and the customer baseStrong leadership and management skills with ability to influence peopleStrategic thinking with strong execution focusProcess improvement mindsetMotivational coach and trainer, with the ability to build positive and productive working relationships and foster creativity, innovation, and integrity within a teamAbility to react well under pressure and manage difficult or emotional customer situationsStrong organizational, communication, interpersonal skillsA strong understanding of business practices and industry trendsAbility to work effectively in a team settingAbility to multi-task and adapt to changeCustomer relationship management skillsAbility to work independently, with little or no supervisionSales or account management experience requiredProficient in Windows environment, including Microsoft Word, ExcelBachelor's degree and/or 10 years related experienceTraining:Pentagon BasicsExport & ITAR complianceAerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130-3 documents, PAH’s, ESD, Suspected unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations and Standard Terminology.90 Day Probation OJT Sales Quote Entry, Sales Order Review, Sales Order Entry, Sales Order Changes Apply View All Jobs