Implementation Specialist

Implementation Specialist LocationNew York, NYEmployment TypeFull timeLocation TypeHybridDepartmentProduct & OperationsCompensationBase Salary $90K – $120K • Offers EquityAbout The RoleHello Patient is growing its Implementation team and hiring an implementation Specialist to help more practices launch successfully on Hello Patient.In a typical week, you’ll be juggling a few customer launches at once — running kickoff calls, managing timelines, and keeping customer stakeholders and internal teams aligned through go-live. You’ll configure workflows in Hello Patient, troubleshoot issues as they come up, and make sure teams are trained and ready so our AI agents deliver value from day one.You’ll work directly with customer leaders (often clinicians, ops managers, and executives) to set expectations, communicate progress, and drive adoption. Internally, you’ll partner closely with AI Agent Product Managers (who own net-new builds), Conversational Designers, Engineering, QA, and Customer Success to surface risks early, unblock work fast, and ensure clean handoffs after launch.As an implementation specialist, you’ll help scale what works — owning implementations end-to-end for repeatable use cases, and serving as the execution backbone for zero-to-one launches by driving coordination, timelines, and adoption without sacrificing quality.This is a high-ownership, highly visible role at the center of our growth engine. Implementations are where customers decide if they’ll adopt, expand, and stick with Hello Patient — and your work will directly influence retention, expansion, and measurable customer outcomes.What You'll DoConfigure Workflows & Agent RefinementConfigure Hello Patient workflows to match how each practice operates day to dayHelp drive discovery through requirements gathering and stakeholder collaborationValidate requirements, manage dependencies, and ensure clean setup and accessBecome an expert in phone configurations and telephony systemsSetup outbound agent campaigns and performance monitoringExtensively test new agents prior to go-live, ensuring quality and reliabilityDrive the Implementation Plan + Keep Everyone AlignedHelp drive the implementation plan, ensuring that weekly milestones are met to launch, and the team is not blocked in any aspect of agent deliveryOwn timelines, stakeholders, and communication to keep projects movingTrack risks, resolve blockers quickly, and keep expectations clearOwn & drive 1->10 agent expansions by getting new customer locations livePartner on Zero-to-One BuildsSupport AI Agent Product Managers on net-new launches and pilotsProvide structure and coordination (project plan, status updates, risk tracking)Help ensure smooth execution while Product/Design own solution definitionTrain Teams + Drive AdoptionDeliver customer trainings (live + recorded) and create simple enablement materialsEnsure teams are ready at launch and confident using the productMonitor early usage, triage issues, and coordinate fixes to improve adoptionWhat We're Looking ForMust have3+ years in software implementation, onboarding, solutions delivery, or technical project managementTrack record managing multiple projects at once with strong organization and attention to detailConfident, polished customer presence — comfortable with clinicians, operators, and exec stakeholdersWorking knowledge of APIs and webhooksComfort with how systems integrate and data moves between toolsStartup mindset: you thrive in fast-changing environments and take ownership without waiting to be toldPreferredExperience in healthcare tech, SaaS workflows, or integration-heavy productsFamiliarity with EHR/PM systems, telephony tools, or SSO providersAI-native workflows — you use AI tools to move faster and work smarterExperience creating playbooks, templates, documentation, or scalable implementation processesCompensationBase salary: $90,000 –$120,000Equity: Meaningful ownership in a fast-growing healthtech startupAbout Hello PatientHello...