Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Telecom BSS/OSS Test Analyst with strong experience in end-to-end software testing across telecommunications environments. This role focuses on validating business-critical BSS and OSS applications, including CRM, billing, mediation and ordering platforms, ensuring high-quality delivery through structured testing, defect management and technical troubleshooting. The role requires strong functional testing expertise combined with technical knowledge of telecom systems, web services, Unix and SQL.
What you’ll do
Execute testing activities across the full Software Testing Life Cycle (STLC) within Telecom BSS and OSS environmentsPerform System Testing, System Integration Testing and Regression Testing for enterprise applicationsValidate business processes across CRM, Billing, Online, Mediation and Ordering platformsDesign, execute and maintain test scenarios, test cases and test data to support project deliveryTest and validate applications such as Siebel CRM, ordering systems, sales platforms and self-care applicationsVerify integrations between multiple telecom applications and downstream systemsPerform testing of web services including XML, SOAP, REST, WSDL and XSD-based integrationsExecute SQL queries and Unix commands to validate transactions, troubleshoot defects and analyse test resultsSupport first-level troubleshooting and debugging activities to identify root causes of application issuesLog, track and retest defects using defect management and test management toolsCollaborate with business, development and support teams to resolve issues and ensure successful deliverySupport quality assurance processes and contribute to continuous improvement of testing practices
Who you are
Experienced in the full Software Testing Life Cycle within Telecom BSS and OSS environmentsStrong knowledge of System Testing, System Integration Testing and Regression Testing methodologiesHands-on experience testing telecom applications such as Siebel CRM, ordering, sales and self-care platformsGood understanding of telecom BSS systems including Siebel CRM, Oracle BRM, OSM and ESB/OSBExperience working with web services and integration technologies including XML, SOAP, REST, WSDL and XSDStrong Unix and SQL skills with the ability to analyse application and database behaviourProven troubleshooting and debugging capabilitiesExperience using test and defect management tools such as ALM and JIRAStrong analytical, communication and problem-solving skillsAbility to work collaboratively within cross-functional and distributed teams
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Opportunity to work on large-scale telecom transformation and digital customer journey programmesExposure to complex BSS and OSS ecosystems supporting millions of customer interactionsHands-on experience with enterprise CRM, billing, fulfilment and integration platformsCollaboration with business, technology and testing teams in a global environment
What skills you will learn
Advanced telecom business process testing across CRM, billing and fulfilment domainsEnhanced expertise in enterprise integration testing and middleware validationStronger troubleshooting and root-cause analysis techniques using Unix and SQLImproved stakeholder collaboration and defect management capabilitiesBroader understanding of end-to-end telecom customer lifecycle systems
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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