Lead, coach and develop a high-performing team, fostering a culture of accountability, inclusion, growth and high impact Build and execute the team's technical business plan, including account and territory planning, pipeline development and fiscal performance Partner across sales, customer success and the partner ecosystem to shape strategy, unblock challenges and drive technical wins Build trusted relationships with customers and senior stakeholders, guiding technology decisions aligned to business outcomes Coach the team to diagnose complex challenges, challenge assumptions and deliver innovative, outcome-focused solutions Drive a customer-centric culture, ensuring deep understanding of customer needs and long-term priorities Ensure technical excellence and consistency across engagements through best practice, orchestration and strong execution Act as a key technical leader in market, bringing industry insight and thought leadership to customers and internal teams Operate with executive maturity, navigating ambiguity and driving outcomes in high-pressure environments Proven experience leading and developing technical or solution engineering teams Strong background in business applications (CRM, ERP, Contact Centre, or automation platforms) Experience engaging and influencing senior stakeholders, including C-suite Demonstrated ability to drive customer-focused solutions and measurable business outcomes Experience operating in enterprise customer environments Experience with Power Platform or low-code automation technologies Background in pre-sales, solution consulting or technical sales leadership Exposure to public sector (government, healthcare) environments Strong storytelling and executive communication skills Ability to balance hands-on technical engagement with strategic leadership
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