Clinical Specialist (RN), Education

Clinical Specialist (RN), Education LocationUnited States - RemoteEmployment TypeFull timeLocation TypeRemoteDepartmentPatient CareClinical TrainingAbout OpenLoopOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleReporting to the Sr. Clinical Specialist (NP), the Clinical Specialist RN will support the development, implementation, and continuous improvement of clinical education programs, onboarding systems, and provider readiness initiatives. This role blends clinical expertise with operational and technical proficiency to ensure high-quality, scalable training experiences for providers.While this position is non-patient-facing, it requires active clinical judgment, strong knowledge of care delivery workflows, and the ability to translate clinical processes into effective educational content and systems. The Clinical Specialist RN will play a key role in maintaining clinical accuracy across training materials, supporting onboarding workflows, and contributing to program and update readiness.What You'll DoOnboarding & Clinical Education SupportAssist in the maintenance and optimization of clinical onboarding modules within the Learning Management SystemEnsure training materials reflect current practices, workflows, and platform capabilitiesSupport provider readiness by monitoring metrics and feedback related to onboarding and training activities.Monitor designated communication channels to identify, triage, or escalate clinical or technical onboarding issuesTraining Content & Clinical System UpdatesMaintain and update clinical documentation and training materials across verticals and clientsTranslate clinical workflows, regulatory requirements, and platform updates into clear, user-friendly educational materialsAssist in development of new training resources related to clinical initiatives, workflow enhancements, or product updatesSupport knowledge base managementClient Launch Preparation SupportSupport the Sr. Clinical Specialist (NP) in coordinating required and supplemental materials for client launch preparednessCollaborate with cross-functional teams to ensure clinical readiness for go-liveCollaboration & CommunicationParticipate in regular Clinical Education team meetings to align on priorities, share insights, and address challengesCollaborate cross-functionally with Clinical Operations and Quality teams to support training and implementation effortsProcess Support & Continuous ImprovementContribute to the ongoing refinement of clinical onboarding, training programs, and launch workflows to improve scalability and effectivenessIdentify trends, gaps, or recurring issues in provider education and escalate recommendationsSupport quality improvement initiatives related to clinical training and provider performanceAssist with additional duties as assignedWho You AreActive, unencumbered Registered Nurse (RN) licenseStrong clinical knowledge with ability to apply critical thinking in non-patient-facing, operational contextsExcellent communication, organization, and cross-functional collaboration skillsAbility to interpret clinical workflows and translate them into clear, structured educational contentComfortable working in fast-paced, high-growth environments with evolving prioritiesDemonstrated adaptability to new technologies, systems, and workflowsPreferred QualificationsExperience in clinical education, training, onboarding, or staff developmentBackground in telehealth, virtual care, or healthcare technology environmentsFamiliarity with clinical documentation standards, regulatory considerations, and quality assurance processesExperience with platforms such as Notion, Confluence, Dosespot, Photon, Amazon Connect,...