Customer Success Manager Mid Market

Customer Success Manager Mid Market LocationSan FranciscoEmployment TypeFull timeLocation TypeOn-siteDepartmentPost Sales Compensation$110K – $130K • 0.01% – 0.03% • Offers Commission • Offers BonusPosition OverviewWe have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries.Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.To achieve this, you will:Define success with customers and onboard themOwn relationships and be proactive in finding ways to create more valueRelay feedback to product & eng teams, collaborating with them to validate new launchesPush for upsells, testimonials, and case studiesCreate CS playbooks, support materials, workflowsDesired AttributesKind, Humble, Relentless, FocusedTech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use itKnowledge Seeker: Be able to learn product and industry applications quicklyStrong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)Passion and work ethic: startups are not easy, this is not a cushy job at GoogleWilling to do whatever it takes to win.Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problemsBonus: Have used Zapier, CRM Automations or Agents in CS/Support functionBenefitsCompetitive salary: $110k-$130k base + commission, bonus, and equity Opportunity to collaborate with sales, product, design and engineering teamsBuild a massive company with a world-class teamThis is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.Comp Philosophy We pay to win. Bobyard targets competitive top-of-market compensation because we hire people who ship and drive real impact — and we aim to reward that, including through variable pay tied to performance. Individual compensation is determined by role, experience, and contribution, at Bobyard's discretion.Apply for this Job