Technical Support Engineer, Intune & Endpoint Management - Korean Speaker

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Support of critical cases may arise outside of standard working hours on an as-needed basis (1-2 times per month).May require weekend coverage (1 - 2 times per year)If required, occasional domestic and international travel Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience Korean Language : proficient in reading, writing and speaking English /Japanese Language: confident in reading and writing; moderate spoken English skills Passion for making a positive impact on customers and society, with a strong alignment to our mission, values, and culture. Demonstrated sense of accountability, ownership, teamwork, and leadership. Ability to collaborate effectively with team members and contribute to a positive team environment. Growth mindset with a strong commitment to continuously developing both technical expertise and communication skills.