Product Delivery Manager - Machine Learning and Intelligence Operations; AI Accelerator
As a Product Delivery Manager in Machine Learning and Intelligence Operations, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Support delivery of key firmwide Agentic AI initiatives
- Workstream Management: Documenting status, following up on next steps, proactively raising issues, and offering recommendations for potential solutions to unblock work
- Relationship Management: Work closely with vendor contacts, coordinate and lead vendor meetings, set deliverable expectations
Work with functional partners: Technology, Risk, Controls, Legal, Compliance, Third-Party Oversight, Sourcing, etc. to deploy emerging technology solutions while adhering to all governance standards
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Highly organized – Ability to keep track of multiple projects at once while documenting progress
- Strong communication skills (both written and verbal); ability to create and deliver compelling presentations
- Deep sense of intellectual curiosity that motivates constant learning about new technologies and solutions
- Demonstrated ability to translate complex technical concepts into clear business requirements and actionable product strategies.
- Strong track record of collaborating with cross-functional teams (engineering, data science, compliance, risk, and business stakeholders) to deliver innovative solutions.
Intermediate level of Jira proficiency – Ability to create and maintain a healthy backlog
- Proficient knowledge of the product development life cycle, design, and data analytics
- Ability to present technical topics to non-technical audiences and influence senior stakeholders.
- Intermediate understanding of GenAI technologies, including large language models, machine learning, and their application in financial products and services.
- Self-motivated person that demonstrates initiative with proven flexibility, adaptability, and reliability with minimal supervision
- Comfort with ambiguity; flexibility to take on new roles and responsibilities as initiatives evolve
- Team player with ability to build strong cross-business and cross-functional relationships
- Ability to manage up and be highly persuasive