COMMERCIAL CONTRACT MANAGEMENT LEAD (TELECOMS & ENTERPRISE ACCOUNTS)

## Short Description # We are looking for a seasoned commercial expert to act as an individual contributor, as this role does not involve people manager responsibilities ## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a commercially driven professional to manage complex customer contracts and support strategic account performance across telecommunications and enterprise environments. This role focuses on ensuring contractual obligations are delivered effectively, with strong governance, clear scope management, and disciplined risk control. The successful candidate will oversee the full contract lifecycle—from mobilisation and renewals to in-life performance management—while supporting revenue growth, cost optimisation, and margin improvement. Working closely with Commercial Client Partners and Customer Account Leads, they will provide commercial insights, handle escalations, and contribute to account planning and forecasting across a dynamic portfolio of customers. ## What you’ll do * Manage end-to-end commercial contract lifecycle, including renewals, mobilisation, and in-life performance * Deliver contractual obligations with clear governance, defined scope, and risk management * Track account-level financial performance, including revenue, margin, cost, and profitability * Maintain and manage rolling P&L forecasts with detailed analysis and reporting * Lead commercial change management and manage in-life contract variations * Act as a key escalation point for commercial matters and provide senior stakeholder briefings * Collaborate with Commercial Client Partners and Customer Account Leads to shape commercial strategies * Support account planning, forecasting, and identification of revenue growth opportunities * Build trusted relationships with senior internal and external stakeholders, including customer leadership * Provide insight-driven recommendations to improve commercial outcomes and competitive positioning * Contribute to negotiation of new and renewal contracts, ensuring strong commercial outcomes ## Who you are * 7+ years of experience in similar functions leading virtual teams in a global organization * Experienced in contract management and commercial negotiations within telecoms, outsourcing, or professional services * Strong commercial and financial acumen, including understanding of P&L, pricing, and accounting principles * Skilled in analysing complex data and translating insights into business recommendations * Effective communicator with the ability to engage and influence senior stakeholders * Knowledgeable in contract change management, risk mitigation, and governance processes * Comfortable working in fast-paced, ambiguous environments with a proactive approach * Adept at managing multiple priorities across complex customer portfolios * Familiar with sales, account management, and commercial operations processes * Experience in...