Business Operations Analyst (II)
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Key Responsibilities
Transaction Monitoring & Performance Management
Monitor daily ATM transaction volumes, uptime, and overall network performance.
Identify ATMs with low transaction volumes and analyze transaction trends to determine improvement opportunities.
Track and report transaction performance against established targets, benchmarks, and service levels.
Ensure timely identification of underperforming ATMs and drive corrective actions with relevant stakeholders.
Analyze transaction loss trends and implement strategies to improve ATM utilization.
Improve cash forecasting accuracy for ATM cash indenting to ensure optimum cash availability while minimizing excess cash holding.
Monitor and reduce cash-out incidents across the ATM network.
Drive initiatives to reduce transaction losses and improve customer transaction success rates.
Support business objectives by improving ATM productivity and operational efficiency.
Uptime Monitoring & Root Cause Analysis
Review low-transaction ATMs in conjunction with uptime data to identify root causes impacting performance.
Coordinate with IM Team, Operations, and Service Teams to resolve uptime-related issues.
Monitor incident resolution and ensure service restoration within agreed timelines.
Conduct performance reviews of recurring downtime issues and recommend preventive measures.
Maintain focus on improving ATM availability and customer experience.
Field Coordination & Transaction Improvement Initiatives
Identify ATMs with low transaction volumes despite having healthy uptime performance.
Coordinate with field teams to collect site-level observations and customer usage insights.
Analyze field feedback and recommend appropriate business and operational interventions.
Execute action plans aimed at improving transaction volumes and ATM utilization.
Track implementation progress and measure the effectiveness of corrective actions.
Collaborate with stakeholders to ensure timely action closure and sustainable performance improvement.
Profitability & Network Optimization
Identify loss-making ATM locations through transaction analysis, uptime evaluation, cash performance, and field assessments.
Evaluate the future business potential of underperforming ATM sites.
Recommend ATM relocation, rationalization, or closure for sites with limited growth opportunities.
Prepare business cases and supporting analysis for relocation and closure proposals.
Coordinate with Business, Operations, Network Management, and Vendor Teams to execute approved actions.
Monitor progress and ensure timely completion of relocation and closure activities.
Drive initiatives focused on improving overall network profitability and resource optimization.
Cash Management & Customer Experience
Monitor cash availability and forecast cash requirements to optimize ATM cash deployment.
Identify opportunities to improve cash management efficiencies and reduce operational costs.
Drive reduction in controllable cash-outs across the network.
Minimize customer penalties arising from cash-outs, service disruptions, and transaction failures.
Support initiatives aimed at improving customer satisfaction and ATM service reliability.
Reporting, Automation & Dashboard Management
Develop and maintain automated dashboards for monitoring ATM transactions, uptime, cash performance, profitability, and operational KPIs.
Automate existing manual reporting and monitoring processes to improve accuracy and efficiency.
Generate daily, weekly, and monthly MIS reports for management review.
Provide actionable insights through data analysis and visualization tools.
Establish performance tracking mechanisms to support proactive decision-making.
Continuously identify opportunities for process improvement and operational automation.
Key Skills & Competencies
Strong analytical, problem-solving, and decision-making capabilities.
Expertise in transaction performance monitoring and operational analytics.
Sound knowledge of ATM operations, uptime management, cash management, and network optimization.
Understanding of ATM profitability analysis and site performance evaluation.
Advanced proficiency in Microsoft Excel, including Pivot Tables, Advanced Formulas, and Dashboard Creation.
Experience in MIS reporting, data analysis, and process automation.
Strong stakeholder management and cross-functional coordination skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Excellent communication, presentation, and reporting skills.
Continuous improvement and automation mindset.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.