Mgr, Field Service

Skip to main contentJOBSDASHBOARDPROFILECURRENT EMPLOYEEJOIN TALENT NETWORKSign InEnglishSingle PositionView All JobsMgr, Field ServiceIE-Dublin (2601)Apply nowAdd to cartFind out how well you match with this jobUpload resumeJob descriptionAbout LamRequisition ID199591Date posted07/17/2026Work Location ModelOn-siteWork LocationRemote-IE-RemoteWork CountryIrelandThe group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.The impact you’ll make Responsible for managing Field Service Operations for the Lam account team focused on our customer Intel in Kildare, Ireland.  You drive corporate image through successful customer service. In this position the individual shall ensure the management and coordination of all of Lam’ businesses and service operational activities such as systems, parts and services to dedicated customer site. Provide leadership and managerial guidance to direct reporting staff. Ensures, by performing successful operational activities, that they achieve continuous customer satisfaction and targeted KPI (Key Performance Indicators) goals. The position implies development and implementation of operational plans, procedures to reach total customer trust and increase customer service and spares market share.  This is a full time position, and is based in Kildare, Ireland.What you’ll do Discerns and analyses needs of accounts and market. Works closely with Field operations and management to recognize customer requirements.  Support strategies to sell our products and services to capitalize on growth or supplier substitution.Professionally represents the company, products and customer service performance to relevant fabs to develop and maintain excellent customer relations as well as excellent corporate image. Analyses customer problems and needs, evaluates product and service performance and generates action plans. Develops customer service offers and supports business development in product offers and specifications. Performs planned, systematic and pro-active activities to keep and gain market share in the related customer’s site.Reviews permanently current projects and programs and communicates situation and results with management, Business Operations, Sales Support and other relevant local and corporate functions. Provides technical advice and assistance to the customers and company on all aspects of equipment service and organizes adequate activities. Keeps contact with Field Service teams of other regions to use available knowledge base.Be responsible and accountable to achieve KPIs goals and to define and drive the relevant action plans to correct the ones below target.Maintains appropriate accounts database including key player, org chart, relevant product and supplier systems information, as well as applicable documentation and reporting of accounts contacts, visits, meetings, programs, activities and achievements. Plans, organizes, controls and monitors the activities of all Field Service teams that are dedicated to our customer Intel. Supports direct reports in managing their team activities, by monitoring performance, utilization and financial expenses and in leading staff.  Also responsible for handling the administrative and reporting functions. Leads the supervisors and team by informing and communicating on all relevant department and general business issues, gives feedback on individual and team performance and culture and supports the professional development and training of individuals and team in total. Develops the departmental budgets under corporate guidelines and monitors the performance against budget targets for revenue and costs. Prepares, organizes, monitors and supports the information flow and...