Account Manager (Strategy & Client Growth)
About Us
Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.
About the Role
We are seeking an experienced, growth-minded Account Manager to lead client relationships, drive creative strategy, and transform transactional client projects into predictable, long-term monthly retainers.
Key Responsibilities:
Strategic Relationship Management (45%):
Owning the day-to-day client relationship.
Act as the primary strategic advisor for a portfolio of clients through understanding the client’s business goals.
Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
Navigate high-level client friction and build deep, executive-level trust.
Translate paid social performance data (Meta, TikTok, YouTube) into high-impact creative briefs and winning ad concepts.
Retention, Expansion & Retainer Growth (45%):
Own Net Revenue Retention (NRR) targets across your client roster.
Identify retention risks early and build proactive expansion roadmaps for each account.
Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers.
Partner with internal Creative Strategists to spot high-performing ad hooks/angles and sell through creative iterations, remix bundles, and whitelisting.
Production Oversight & Alignment (10%):
Maintain high-level visibility on project milestones via project manager.
Ensure client expectations are aligned with internal production realities without getting dragged into daily execution weeds.
Who You Are:
3+ years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency.
Deep understanding of the paid social landscape (Meta & TikTok ad mechanics, hook rates, hold rates, and performance levers).
Proven track record of growing client accounts and closing retainer renewals.
Exceptional written and spoken English with elite presentation skills.
What We Offer:
Standard Creative Milkshake Stipends (mental health, healthcare & internet)
Remote-first & flexible work culture
Generous PTO
A collaborative, creative, ridiculously fun team
Learning & career development