Mail Room Clerk

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Mail Room Clerk-JLL

What this job involves:

The Mail Room Clerk is responsible for managing all incoming and outgoing mail, packages, and courier services for JLL's Oracle account in Santa Clara. This role ensures timely, accurate, and secure delivery of correspondence and materials throughout the facility while maintaining professional service standards.

What your day-to-day will look like:

Mail and Package Operations:

• Sort, distribute, and deliver incoming mail, packages, and courier deliveries to designated departments and individuals throughout the facility
• Process outgoing mail, packages, and shipments using appropriate carriers (USPS, FedEx, UPS, DHL, etc.)
• Operate postage meters, package scales, and other mailroom equipment
• Track and maintain records of certified mail, registered mail, and package deliveries requiring signatures
• Coordinate courier pickups and special delivery requests

Receiving and Distribution:

• Receive, inspect, and log all incoming deliveries and shipments
• Verify package contents against delivery documentation
• Alert recipients of package arrivals through email, phone, or notification systems
• Manage overflow storage of packages and materials
• Handle confidential and sensitive materials with appropriate discretion

Mailroom Management:

• Maintain organized mailroom workspace, including sorting bins, shelving, and storage areas
• Keep accurate logs and records of all mail and package transactions
• Process mail forwarding requests and address changes
• Manage supplies inventory (envelopes, boxes, packing materials, postage)
• Operate and maintain mailroom equipment in good working condition

Customer Service:

• Provide courteous, professional service to all building occupants and visitors
• Respond to inquiries regarding mail and package status
• Assist with special mailing projects and mass distributions as needed
• Coordinate with building management and Oracle representatives on mailroom needs

Safety and Compliance:

• Follow all safety protocols when handling packages and operating equipment
• Identify and report suspicious packages or mail according to security procedures
• Maintain security of mailroom access and materials
• Comply with USPS regulations and carrier guidelines

Required qualifications:

• High school diploma or equivalent
• 1-2 years of mailroom, warehouse, or logistics experience
• Basic computer skills including email and data entry
• Strong attention to detail and organizational skills
• Excellent time management and ability to prioritize tasks
• Physical ability to stand and walk for extended periods, frequently bend, reach, and lift, and use manual dexterity to push mail carts, move packages, and sort mail of various sizes throughout the facility.

Preferred qualifications

• Experience with postage meter systems and shipping software
• Familiarity with corporate mailroom operations
• Knowledge of USPS, FedEx, and UPS shipping procedures
• Experience working in a client-facing role

Schedule: This is a full-time position, typically Monday through Friday

7:30AM- 4:30PM, with occasional flexibility required to accommodate client needs, peak periods, or special projects.

Location: Santa Clara,CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

59,400.00 – 71,100.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Santa Clara, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.