Manager, Field Operations
Welcome!
The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.
Key Responsibilities:
The Manager, Field Operations directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:
Schedules, directs and provides technical support for technicians to meet service demands and customers’ expectations
Recruits, interviews, hires and trains service and maintenance HVAC technicians as required meeting workload demands, and company or customer expectations and requirements
Supervises and directs the technicians to effectively perform the functions of HVAC repair, replacement, installation and other duties as required to ensure customer satisfaction.
Reviews technician’s work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
Responsible for HVAC technician’s performance appraisals, reviews and for setting improvement goals per company requirements
Establishes and maintains a regular training program to ensure that technicians and maintenance technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Department
Develops and monitors budgets, goals and objectives to insure departmental profitability
Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
Ensures that all company/department policies are being followed by all HVAC staff
Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
Monitors service vehicles to ensure they are in an acceptable condition to allow HVAC technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
Keeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
Manages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
Work with other departmental managers to meet company and departmental goals and objectives
Qualifications/Skills:
Ability to multi-task and prioritize work responsibilities.
Ability to work independently and to instruct others.
Industry specific knowledge of various components associated with HVAC service field.
Minimum of 6 years as an HVAC service manager or adequate field supervisory experience. Bachelors Degree Preferred.
Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
Must be proficient with computers – including but not limited to Microsoft Word and Excel.
Must communicate effectively verbally and in writing with customers and service technicians.
Minimum Experience: 6+ years Minimum Education: Bachelor's Degree
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com