Skip to main contentOur CompanyOur BusinessSearch for JobsJoin Talent NetworkFAQsProfileEnglishSign InWelcome to an enhanced Qualcomm Careers platform! We’ve reimagined our site to streamline your experience as you explore opportunities and invent the future with Qualcomm. Get started by creating a profile using sign in, setting your preferences, and managing your Qualcomm job search—all in one place. Note: Your past applications will be available when you sign in using the same email address you previously used to apply.Single PositionView All JobsServiceNow Staff Systems AnalystSan Diego, California, United States of AmericaApply NowAdd to Job CartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob ID3089839Company:Qualcomm IncorporatedJob Area:Information Technology Group, Information Technology Group > Systems AnalysisGeneral Summary:Qualcomm is advancing a multi‑year modernization of its ServiceNow platform, including a strategic transition to a clean, greenfield implementation. We are seeking a Staff ServiceNow Systems Analyst to join the ServiceNow Platform Team and play a critical role in defining, shaping, and delivering this transformation.This is a Staff, consultative systems analyst role within the platform organization, not a hands‑on administrator or developer position. The role focuses on solution design, functional leadership, and stakeholder engagement, working directly alongside ServiceNow architects, developers, administrators, and offshore delivery partners as an integrated platform team.The ideal candidate brings deep platform experience, strong design judgment, and the interpersonal skills required to influence decisions and drive alignment across business and IT stakeholders.Key ResponsibilitiesSolution Design & Platform ContributionLead requirements discovery, process analysis, and solution design efforts as a core member of the ServiceNow Platform Team.Define functional designs that align with platform guardrails, enterprise standards, and long‑term architectural direction.Partner closely with ServiceNow architects and developers on the platform team to ensure design intent is clearly understood and correctly implemented.Promote standard, out‑of‑the‑box ServiceNow capabilities and an AI‑first design approach to reduce technical debt and accelerate delivery.Stakeholder Engagement & Functional LeadershipAct as the primary platform representative in engagements with business stakeholders, guiding them from requirements through solution decisions.Facilitate design workshops and working sessions that align business priorities with platform capabilities.Clearly communicate trade‑offs, risks, and design rationale to stakeholders at varying levels of technical depth.Influence adoption of standardized solutions while balancing business needs, timelines, and scalability.Platform Enablement & Value RealizationContribute to large‑scale ServiceNow initiatives, including greenfield implementations and modernization of legacy capabilities.Provide ongoing functional leadership within the platform team to support post‑go‑live optimization and adoption of new ServiceNow releases.Incorporate ServiceNow licensing considerations into solution design to ensure cost‑effective, compliant platform usage.Help evolve platform patterns, best practices, and reusable designs that benefit the broader ServiceNow ecosystem at Qualcomm.Required Experience & Qualifications10+ years of ServiceNow platform experience, with demonstrated depth across ITSM, SPM, APM/EA, IRM, HAM, SPO, Now Assist, and core ServiceNow platform capabilities.5+ years leading major ServiceNow initiatives, including enterprise‑wide or transformational programs.Demonstrated experience supporting:Fresh ServiceNow implementations, and/orModernization of legacy ServiceNow environments into clean, greenfield architectures.Strong background in solution design, requirements analysis, and stakeholder facilitation within...
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