Operations Support Analyst
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Team/Role Overview
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
What you’ll do:
Third Party Management (BAO / BAO Support)
- Serve as a Subject Matter Expert (SME) on Third Party Management policy and TPM controls.
- Perform post-contract ongoing monitoring activities based on specific third-party risk profiles, country, and/or business requirements, in compliance with TPM requirements.
- Proactively engage in-country BAOs before the launch of controls to provide visibility of workload and prepare ahead of time.
- Update vendor risk profiles (TPRAP) to ensure adequate controls are in place to mitigate risks.
- Complete On-going Monitoring controls before their due date (KPI: 90%):
- Supplier Facing Controls: Engage the third party once the control is launched; perform 2 email follow-ups, with the third follow-up conducted as a call.
- Business Facing Controls: Complete controls as soon as possible, considering approval dependencies such as PCIRM and TPU.
- Complete Due Diligence controls in the shortest possible timeframe.
- Facilitate and coordinate with SMEs in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities.
- Monitor progress on agreed third-party remediation activities and proactively escalate issues as necessary.
- Liaise with Third Party Officers (TPOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements.
- Update CASP+ records (OGM) and Risk Assessments (TP-RAP) as required.
- Keep In-Country BAOs, Cluster Heads, and Product Leads informed of the status of open controls or tasks.
Invoicing & SNOW Operations
- Review invoices to ensure accuracy and submit them for payment processing.
- Raise Purchase Orders (POs) in the P2P system, validating all required information prior to processing.
- Process allocation of charges to business units, ensuring correct assignment of expenses generated by suppliers.
- Address customer inquiries, FAQs, and entitlements via email or ServiceNow (SNOW).
- Monitor work progression to ensure completion of assignments by requested due dates and in adherence to SLAs.
- Apply relevant internal and external policies during daily processing.
- Ensure consistent application of team process controls.
- Research and seek solutions to inquiries related to help content, open items, and policy gaps or changes.
- Serve as liaison between business units for work assignments by asking fact-finding questions and following up on open items.
General Responsibilities
- Have a clear understanding of all Citi policies and procedures that directly impact Third Party Management and Invoicing operations.
- Build strong internal relationships and help strengthen controls and awareness across Citi businesses.
- Respond to TPM and Invoicing-related queries/concerns via phone, email, or chat from different stakeholders.
- Ensure customer queries are well documented, monitored, and efficiently addressed at all times.
- Fulfill clients' needs while providing an exceptional client experience, measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations.
- Escalate, manage, and report control issues with transparency.
- Support ad-hoc requests and activities as needed.
What we’ll need from you
- Bachelor’s degree/University degree or equivalent experience
- 2–3 years of relevant experience in vendor management, operations, or a related field.
- Experience in Third Party Management is strongly preferred.
- Proficient in Microsoft Office suite.
- Proven execution skills with the ability to drive results in a Business/Operational organization.
- Strong organizational and time management skills with the ability to handle conflicting priorities.
- Excellent communication skills (written and verbal) required to effectively influence a wide range of stakeholders.
- Self-motivated, detail-oriented, and capable of working under pressure while managing deadlines or unexpected changes.
- Demonstrated problem-solving and decision-making skills.
- Ability to navigate through a global framework and handle competing priorities and goals.
- Ability to appropriately assess risk when business decisions are made.
What we can offer you
By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:
- Cafeteria Program
- Home Office Allowance (for colleagues working in hybrid work models)
- Paid Parental Leave Program (maternity and paternity leave)
- Private Medical Care Program and onsite medical rooms at our offices
- Pension Plan Contribution to voluntary pension fund
- Group Life Insurance
- Employee Assistance Program
- Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
- Flexible work arrangements to support you in managing work - life balance
- Career progression opportunities across geographies and business lines
- Socially active employee communities with diverse networking opportunities
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-SM9
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Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
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Primary Location Full Time Salary Range:
Ft6,465,320.00 - Ft10,069,680.00
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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