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Customer Success Acct Manager

South Africa, Multiple Locations, Multiple LocationsApply nowFind out how well you match with this jobJob number200046909Date postedAug 05, 2026Work site4 days / week in-officeTravelLess than 25%ProfessionCustomer SuccessDisciplineCustomer Success Account MgmtRole typeIndividual ContributorEmployment typeFull-TimeOverview

Job Overview

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As part of the Customer Success Unit - Public Sector, you will have the opportunity to build a career in Customer Success while leading transformational projects and driving business value realization for key clients.

In this role as a Customer Success Account Manager, you will accelerate time to value for customers and contribute directly to Microsoft’s revenue recognition. You will engage with public sector customers, helping to shape their digital journeys and support business outcomes through meaningful relationships and tailored solutions. Your work facilitates program delivery, drives operational health, and ensures customers realize the full benefits of their partnership with Microsoft.

Join our team to make a real difference—strengthening customer partnerships, delivering value at scale, and helping create impactful outcomes for the organizations we serve.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

Job Responsibilities

• Support program planning, customer program reviews, prioritization of engagements, and collaboration with key technical stakeholders to deliver ongoing customer success.
• Apply Microsoft delivery management methodologies and tools to assess and improve customer operational health and facilitate value realization.
• Establish and maintain foundational relationships with key customer stakeholders and technical professionals to enable quality and secure solution delivery.
• Participate in account team planning, identify business and technical needs, and develop programs of work aligned to customer objectives and account priorities.
• Grow technical aptitude and industry awareness to translate customer interactions into measurable business impact and value.

Qualifications

Job Requirements

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience.

Preferred Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, M365, D365, CoPilot).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hiresTop skillsBusiness DevelopmentAccount ManagementBusiness ManagementBusinessAnalyticsPreviously worked as1. Senior Business Development Manager2. Business Development Manager3. Business Development Consultant4. Sales Business Development5. Customer Success Manager