Senior Manager, Operational Resilience

Job Description

What is the opportunity?

The Operational Resiliency individual at RBC Wealth Management Canada will support the Operational Resilience program. This individual will play a key role in identifying, assessing, and mitigating operational risks as well as ensuring the continuity of critical operations.

What will you do?

• Lead the execution of the Wealth Management Canada Operational Resilience program, in line with applicable Policies, Standards and Procedures

• Identify opportunities for process improvement and create process improvement proposals

• Developing, enhancing and disseminating information on operational resilience processes, standards and initiatives.

• Develop & maintain strong relationships with Wealth Management Technology stakeholders to find opportunities to leverage and/or partner Disaster Recovery exercises, to minimize the impact on our Business and Operational stakeholders

• Monitoring and reporting on the compliance of critical operations, services and technology, in accordance with applicable Policies and Standards relating, but not limited to: Business Continuity Risk Management, Third Party Risk Management readiness, Operational Resilience and Incident & Crisis Management

• Developing processes to log issues/gaps resulting from test scenarios in the Enterprise Issue Management tool, partnering with Business and Operational stakeholders. Monitoring and reporting on the issues to ensure compliance to applicable Policy and/or Standard

What do you need to succeed?

Must-have

• 3-5 years of combined knowledge, skill, and background in any of operational risk, risk practices, business continuity

• Knowledge of Enterprise Business Continuity Risk Management, Incident & Crisis Management, Third Party Risk Management and Operational Resilience Standards and Policy

• Strong analytical skills, with the ability to assess risks, analyze data, and working with Sr. Management to make recommendations to support decision-making.

• Excellent written and verbal communication skills coupled with the ability to engage effectively across all levels of the organization.

• Proficiency with MS Office suite

Nice to Have

• Knowledge of RBC WM Lines of Business: business products / services, processes / workflows.

• Process documentation, Business Architecture, Tabletop testing and/or Workshop facilitation experience.

• Knowledge of Riskonnect (or other BCM tools), Archer, EIM and Microsoft Office tools.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Emerging Technologies, Operational Risks, Personal Initiative, Team Development

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-04

Application Deadline:

2026-08-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.