Demo & RMA Specialist

Demo & RMA Specialist

ACT ENTERTAINMENT

JOB DESCRIPTION 

 

DEPARTMENT: Operations                                                                                                                                                                                  FLSA: Non-Exempt

REPORTS TO: Warehouse Manager                                                                                                                                                                    LOCATION: Cincinnati, OH

 

SUMMARY: This position is primarily responsible for coordination of ACT Entertainment Demo and RMA activities in the warehouse. These duties include warehousing, shipping/receiving, order tracking, on-time deliveries, testing and packaging products, cycle counts, testing, and other duties as required. 

 

DUTIES AND RESPONSIBILITIES:

• Prepare shipments by packing, protecting and labeling boxes; including domestic and international pickups, monitors all shipments in-transit.
• Coordinate activities between the warehouse and service departments.
• Document items shipped, verifies identifying information and quantity and condition of items shipped.
• Process orders received, inspects the condition of items, compares count to purchase order/packing list, and documents any discrepancies.
• Conduct inventory cycle counts, replenishing items as needed.
• Perform final assemblies and sub-assemblies, including labeling of components, visual inspection for proper placement.
• Perform quality checks according to specification sheets.
• Generate purchase orders for marketing vendors and intercompany shipments.
• Utilize tools for demo tracking software, (TrackIt) as well as internal inventory software (Microsoft AX).
• Provide team support.
• Perform testing and preparation of demo equipment.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

 

QUALIFICATIONS:

• High school diploma or equivalent required.
• Minimum 2 years previous warehouse work experience.
• Basic knowledge of moving lights a plus.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Basic understanding of or ability to quickly learn company product codes and terminology.
• Thorough understanding of warehouse policies and procedures.
• Strong adherence to safety standards.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Good analytical skills and ability to make sound judgments relative to inventory.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Ability to move around the warehouse
• Must be able to lift up to 25 pounds at a time.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

 

COMPANY VALUES:

• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers. 
• Do the Right Thing, always: Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. 
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience. 
• Contribute to Profit: We’re in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
• Embrace Change and Growth:  What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day. 

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Monday-Friday