Engineer II - Application Support

Skip to main contentEnglishSign InEngineer II - Application Support page is loadedEngineer II - Application SupportApplylocationsRemote, NJ (US)time typeFull timeposted onPosted 30+ Days Agojob requisition idR0055442Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Position Description:Supports application software and performs upgrades following established proceduresProvisions user and administrator access for applications and systemsInstalls application patches in accordance with standard processesTroubleshoots and resolves technical issues across systems and applicationsPartners with vendors, developers, and infrastructure teams to ensure timely issue resolutionMaintains system/application documentation and operational proceduresMonitors application availability, capacity, and performance against established metricsReviews system alerts for accuracy and takes corrective action as neededProvides troubleshooting and end-user support for business teams using applications/systemsManages the promotion of code and changes across Dev, QA, and Production environmentsTests developer-submitted changes and coordinates business acceptance testing and approvalsSupports disaster recovery (DR) planning and testing for assigned applications/systemsDevelops system standards, procedures, and support documentation for both technical teams and end usersPartners with development teams to test and approve application enhancements and modificationsUtilizes out-of-the-box tools and modules to support business needs and requestsTrains and mentors team membersConducts system tuning and capacity planning, recommending performance improvementsLeads planning efforts for new implementations, upgrades, and enhancementsEvaluates new tools/modules and provides recommendationsCollaborates with development teams to define application strategies and directionCompletes additional duties and special projects as assignedEducation and/or Training:Bachelor Degree in Computer Science or related field is preferred.Experience with Hyland Onbase and OpenText ScanningRelevant Work Experience:5+ years’ experience supporting IT Systems/Applications.#LI-BS1#LI-REMOTEAt Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending...