At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Inspire, excel and grow with us

Manager, Intelligent Automation – WCIB Operations Digital Innovation & Analytics

At U.S. Bank, we're investing in the future of operations through artificial intelligence, intelligent automation, and innovation at scale. As the Manager, Intelligent Automation within WCIB Operations Digital Innovation & Analytics, you'll lead a growing team responsible for transforming how work gets done across Wholesale and Commercial Banking Operations. This is a unique opportunity to build and scale AI-enabled solutions that improve operational efficiency, strengthen controls, enhance employee experiences, and deliver better outcomes for our clients.

In this highly visible leadership role, you'll partner with senior business leaders, technology teams, Enterprise AI stakeholders, risk partners, and product organizations to identify, prioritize, and implement innovative solutions leveraging Generative AI, Agentic AI, Intelligent Document Processing (IDP), automation, and advanced analytics.

What You'll Do

• Lead and evolve the WCIB Operations intelligent automation strategy and delivery portfolio.

• Build, coach, and develop a team focused on AI, GenAI, document intelligence, automation, and analytics solutions.

• Partner across Operations, Product, Technology, Risk, Compliance, and Enterprise AI teams to deliver scalable, production-ready solutions.

• Drive prioritization of initiatives based on business value, risk mitigation, feasibility, and adoption readiness.

• Translate strategic objectives into actionable roadmaps, operating models, and measurable outcomes.

• Monitor and communicate portfolio performance, adoption metrics, value realization, and key risks to senior leadership.

• Identify opportunities to leverage advanced analytics, predictive modeling, automation, and AI to solve complex business challenges.

• Influence organizational change and drive adoption of emerging technologies across WCIB Operations

What Makes This Role Exciting

This is an opportunity to lead a strategically important capability during a pivotal stage in U.S. Bank's AI transformation journey. You'll have the ability to influence how emerging technologies are adopted across WCIB Operations while creating measurable business impact and building a high-performing team. The role offers significant visibility, executive engagement, and the ability to shape the future operating model for intelligent automation within the organization.

Location & Schedule

• 📍 Milwaukee, WI | St. Paul, MN

• 🏢 Hybrid schedule with 3+ days onsite per week

• 🕗 Monday–Friday | 8:00 AM–5:00 PM CST

This role is not eligible for visa sponsorship. Candidates must be U.S. Citizens and not hold any type of Visa.

Basic Qualifications

• Master's degree in data and technology management, or equivalent work experience

• Ten or more years of experience in data management and business intelligence in the financial services industry

Preferred Skills/Experience

• Experience building and scaling intelligent automation, AI, GenAI, machine learning, workflow automation, or intelligent document processing capabilities.

• Strong understanding of advanced analytics, predictive modeling, data management, and business intelligence methodologies.

• Demonstrated ability to lead large-scale transformation initiatives and drive measurable business outcomes.

• Experience partnering across business, product, technology, risk, compliance, and governance functions.

• Exceptional executive communication, stakeholder management, and influence skills.

• Proven ability to translate strategy into execution through roadmaps, governance models, and adoption plans.

• Practical knowledge of Agentic AI, Generative AI, workflow automation, systems integration, and emerging technologies.

• Strong organizational, analytical, and problem-solving capabilities.

• Financial services, banking, or operations transformation experience preferred

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.