Telephonic Triage Specialist

Overview

Guide with Compassion. Lead with Purpose. Support with Skill.

 

We are seeking a Telephonic Triage Specialist to serve in a dual role (50% Team Lead / 50% Triage RN) supporting our after-hours hospice patients and teams across multiple states. This remote role is ideal for a registered nurse with strong clinical assessment skills, hospice experience, and a passion for mentoring others. As a key member of our virtual triage center, you will manage clinical calls, support field staff, and lead a team of remote nurses, ensuring excellent care coordination and quality patient outcomes.

 

 

Key Responsibilities – Team Lead (50%)

• Supervise, coach, and provide real-time support to the triage team during assigned shifts

• Monitor team performance, enforce quality assurance standards, and assist with training

• Manage staff scheduling, assist with operational reporting, and support department workflows

• Escalate critical care coordination needs and help ensure consistent coverage and timely care delivery

• Participate in process improvement and SOP development to optimize triage operations

• Serve as a point of contact for complex clinical issues, helping to resolve patient and branch concerns

Key Responsibilities – Triage RN (50%)

• Respond to incoming calls from hospice patients, families, and caregivers

• Use clinical assessment to determine level of care needed: phone support, nurse dispatch, or escalation

• Provide guidance, reassurance, and education on symptom management and end-of-life care

• Collaborate with interdisciplinary teams to maintain care continuity and support Plan of Care goals

• Accurately document assessments and interventions in the EMR system

• Provide remote triage coverage during evenings, weekends, holidays, and peak hours

 

About You

Education

• Graduate of an accredited nursing program

• Current RN licensure in a Nurse Licensure Compact (NLC) state

• Bachelor of Science in Nursing (BSN) preferred

 

Experience

• Minimum of 3 years of clinical experience

• At least 2 years in hospice, oncology, or home health strongly preferred

• Prior experience in telephonic triage required

• Experience using EMRs and Microsoft Office Suite

 

Certifications

• CPR certification

• Hospice and Palliative Nurse Certification preferred

• Valid driver’s license and insurance (in case of required branch visits)

 

Technical & Remote Work Requirements

• Internet speed: Minimum 10 Mbps download / 5 Mbps upload

• Quiet, dedicated home office

• Ability to use a softphone, dual monitors, and headset for extended periods

• Video capabilities for virtual meetings

 

Skills and Attributes

• Advanced patient assessment and decision-making skills

• Deep understanding of hospice care, including symptom management at end of life

• Exceptional communication and empathy when speaking with families in crisis

• Skilled in multitasking across multiple screens and systems

• Strong leadership qualities with a proactive, solutions-oriented mindset

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

 

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

 

Ready to make a meaningful impact? Apply today and be a lifeline for patients and caregivers across the country.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Our Company

 

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.