Ecommerce Fulfillment Manager

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

The Ecommerce Fulfillment Manager is responsible for tactical day to day fulfillment operations and upholding Samsung’s standard for operational excellence. This role is accountable to the successful and timely fulfillment of orders taken on Samsung.com and will be required to work cross-functionally internally & externally to ensure positive customer outcomes.

This position is furthermore responsible for driving continuous improvement through learning & deep understanding of current technical integrations, systems, and process flows, as well as through the usage of KPI metrics & operational data to identify & prioritize opportunities.

Role and Responsibilities

• Run day to day Ecommerce fulfillment operations; reviewing open orders & exceptions and collaborating cross-functionally to get orders out on time and in full.
• Evaluate logistics and shipping partner performance and drive issue resolution, accountability to SLAs, and continuous improvement.
• Partner with Supply Chain and Category Managers on improving backorder, EOL, replacement, and order exceptions and proactively prevent order issues.
• Create, improve, and document standard operating procedures for fulfillment, escalations, and reporting.
• Partner with Customer Service to understand consumer pain points and identify opportunities to improve the customer experience.
• Monitor and understand measurements of KPIs for lead times, backorders, and exceptions to track progress towards operational goals and identify opportunities for improvement.

Skills and Qualifications

• Bachelor’s degree required
• 6+ years relevant experience in fulfillment or eCommerce business operations
• Experience creating process flows, procedural documentation and business reporting to include KPI measurement

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.