Define and prioritize product capabilities across HR, Benefits, and connected platform experiences. Partner with Product Leadership to shape product vision, roadmap priorities, and long-term investment strategy. Translate customer problems into clear product requirements, epics, user stories, and acceptance criteria. Balance customer needs, business priorities, technical constraints, and market opportunities when making product decisions. Measure product success through customer outcomes, adoption metrics, operational improvements, and business impact. Develop deep empathy for customers by partnering with Professional Services, Customer Success, Support, Sales, and Design to understand operational workflows and business challenges. Partner directly with enterprise customers to validate product concepts and shape future product direction. Define capabilities that simplify complex HR and Benefits administration while reducing implementation effort and improving customer self-service. Bring deep HCM domain knowledge into product decisions, helping Engineering build solutions that solve real customer problems. Define scalable experiences that connect UKG with partner ecosystems and third-party platforms. Partner with Engineering to design APIs, integrations, and data exchange capabilities that improve interoperability and customer value. Collaborate across multiple product teams to deliver seamless end-to-end customer experiences. Demonstrated success leading complex software initiatives through Product Management, Solution Consulting, Professional Services, Business Analysis, Implementation Leadership, or other customer-facing enterprise SaaS roles. Strong domain expertise in Human Capital Management, with preference for Benefits, HR, Employee Lifecycle, or related workforce management solutions. Experience translating customer challenges into scalable software capabilities and influencing cross-functional teams to deliver business outcomes. Proven ability to partner directly with enterprise customers to understand workflows, validate solutions, and influence product direction. Strong analytical, communication, and stakeholder management skills. Experience collaborating within Agile software development environments. Bachelor's degree in Business, Information Systems, Computer Science, or equivalent practical experience. Demonstrated curiosity, adaptability, and enthusiasm for learning and applying AI as part of modern product management practices. Experience as a Product Manager or Product Owner for enterprise SaaS products. Experience owning product roadmaps, prioritizing backlogs, and delivering software throughout the product lifecycle. Deep understanding of U.S. Benefits administration, Open Enrollment, eligibility, carrier connectivity, or related HCM processes. Experience delivering enterprise HR, Payroll, or Benefits software. Experience defining APIs, integrations, and connected enterprise experiences. Experience bringing new products or significant product enhancements to market. Experience using AI-enabled tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar technologies to improve product discovery, planning, documentation, prioritization, and execution. Experience working with configuration-driven enterprise software and customer implementations. The most successful people in this role are naturally curious, customer obsessed, and energized by solving difficult business problems. They aren't defined by a specific career path—they're defined by their ability to learn quickly, think strategically, collaborate across disciplines, and continuously adapt as technology evolves. They understand that AI isn't replacing Product Managers—it's changing what great Product Managers can accomplish. If you're excited about building the next generation of AI-enabled HR and Benefits experiences while helping shape how modern product teams work, we'd love to hear from you. Apply critical thinking and sound judgment by validating AI-generated outputs and ensuring product quality.
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