Account Manager

The Account Manager – Janitorial Services is responsible for overseeing day-to-day janitorial operations for assigned accounts while ensuring exceptional service delivery, customer satisfaction, and contract compliance. This role serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.

• Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts

• Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications

• Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching

• Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met

• Address client inquiries, service requests, and concerns in a timely and professional manner

• Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences

• Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals

• Ensure compliance with company policies, OSHA standards, and local/state regulations

• Prepare reports, document service levels, and communicate updates to management as needed

• Support contract renewals, service enhancements, and continuous improvement initiatives

• High school diploma or GED required; additional education preferred

• 3+ years of experience in janitorial, facility services, or building maintenance management

• Prior experience managing employees in a service-based or operations environment

• Strong customer service and relationship-management skills

• Ability to lead teams, multitask, and work in a fast-paced environment

• Proficiency with scheduling, reporting, and basic computer applications

• Bilingual (English/Spanish) preferred in some locations

• Valid driver’s license and ability to travel between sites, as required

Physical & Work Requirements

• Ability to walk job sites, stand for extended periods, and occasionally lift up to 25–40 lbs

• Flexible schedule, including early mornings, evenings, weekends, or on-call support as needed